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Emotional Intelligence and Resilience for Healthcare Staff
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- Emotional Intelligence and Resilience for Healthcare Staff
CPD StandardsInstant confirmationGlobal presenceHealthcare work involves sustained pressure, emotional intensity, and constant interpersonal interaction. This course develops emotional intelligence and resilience to help staff maintain professionalism, manage stress, and protect wellbeing. Participants gain practical tools for self-awareness, self-management, communication control, and resilience habits that support consistent service behaviours and healthier team dynamics.
Course Objectives
Participants will be able to:
- Increase self-awareness and emotional control under pressure
- Apply emotional intelligence to improve relationships and service quality
- Manage stress and prevent escalation in challenging situations
- Maintain professional boundaries while remaining supportive
- Strengthen resilience routines for sustainable performance
- Contribute to a positive, respectful workplace culture
Who Should Attend?
All healthcare staff, supervisors, managers, patient-facing teams, service teams, administrative staff.
Course Outline
- Emotional intelligence fundamentals for healthcare environments
- Self-awareness and recognising emotional triggers
- Professional conduct under pressure
- Understanding stress responses and their impact
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
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Our Healthcare Management training advisor — replies within an hour during working hours.
isabel@londontfe.com
+447424217520Run this course for your team
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
