Healthcare Operations &Service Workflow Optimisation| London TFE

Overview
Course Outline
Scheduled Dates

Course Overview

Operational flow and coordination strongly influence patient experience and organisational performance. This course focuses on non-clinical healthcare operations, enabling participants to identify delays, bottlenecks, and inconsistencies in service delivery. It provides structured methods for workflow improvement, coordination, and performance monitoring to strengthen reliability, reduce rework, and support better patient and stakeholder outcomes.

Objective:

Participants will be able to:

Analyse service workflows to identify inefficiency and delays
Improve coordination across departments and touchpoints
Reduce operational friction and variability in service delivery
Establish clear roles, handovers, and accountability
Use indicators to monitor operational performance
Build a practical improvement roadmap for operations

Course Outline

Day 1

Healthcare operations and service workflows overview
Identifying bottlenecks and service friction points
Patient experience impact of operational flow
Defining operational performance expectations

Day 2

Workflow mapping and process clarity
Standardising key operational touchpoints
Improving handovers and transitions
Reducing errors through process discipline

Day 3

Coordination routines and communication rhythms
Managing peaks, capacity, and demand variability
Service timing and expectation management
Operational problem-solving approaches

Day 4

Performance measurement and operational indicators
Reporting, visibility, and accountability routines
Service improvement prioritisation
Embedding changes into standard work

Day 5

Continuous improvement in operations
Sustaining gains and preventing backsliding
Team engagement in operational excellence
Operational excellence action plan and governance

Schedule & Fees

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September
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Location

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London

Popular

Healthcare Operations and Service Workflow Optimisation

Date: 07 - 11 Sep 2026

Duration: 5 Days

Venue: London

Price: £4,500

Popular

Healthcare Operations and Service Workflow Optimisation

Date: 14 - 18 Dec 2026

Duration: 5 Days

Venue: London

Price: £4,500

Healthcare Operations and Service Workflow Optimisation

Date: 07 - 11 Sep 2026

Duration: 5 Days

Venue: London

Price: £ 4,500

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Recognition

All our courses are accredited by the CPD Standards Agency

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Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

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Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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