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Healthcare Operations and Service Workflow Optimisation
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- Healthcare Operations and Service Workflow Optimisation
CPD StandardsInstant confirmationGlobal presenceOperational flow and coordination strongly influence patient experience and organisational performance. This course focuses on non-clinical healthcare operations, enabling participants to identify delays, bottlenecks, and inconsistencies in service delivery. It provides structured methods for workflow improvement, coordination, and performance monitoring to strengthen reliability, reduce rework, and support better patient and stakeholder outcomes.
Course Objectives
Participants will be able to:
- Analyse service workflows to identify inefficiency and delays
- Improve coordination across departments and touchpoints
- Reduce operational friction and variability in service delivery
- Establish clear roles, handovers, and accountability
- Use indicators to monitor operational performance
- Build a practical improvement roadmap for operations
Who Should Attend?
Operations managers, administrators, service leads, supervisors, patient experience teams, quality/service improvement teams.
Course Outline
- Healthcare operations and service workflows overview
- Identifying bottlenecks and service friction points
- Patient experience impact of operational flow
- Defining operational performance expectations
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
