Service Recovery and Sensitive Interaction Management in London
Next start 26 Oct 2026 · 2 dates in London · 5 days · 20 CPD hours · from £4,500
Service Recovery and Sensitive Interaction Management runs in London on 2 dates, starting 26 Oct 2026. When service fails, response is everything — recover trust in high-emotion healthcare situations. £4,500 per delegate in London, exc VAT.
- 26 Oct 2026 next start
- 2 dates in London
- 5 days in person
- 20 CPD hours
- £4,500 per delegate
London dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 26 - 30 Oct 2026 | London | 5 days | £4,500 | Register |
| 15 - 19 Mar 2027 | London | 5 days | £4,500 | Register |
About the course
Service failures in healthcare can quickly become high-emotion situations that impact trust, reputation, and staff confidence. This course provides a structured approach to service recovery and sensitive interaction management, enabling staff to respond professionally, restore confidence, and ensure appropriate escalation and documentation. Participants will build capability to manage emotionally charged conversations while maintaining dignity, privacy, and organisational governance.
What you will learn
Participants will be able to:
- Recognise service failures and their impact on patient trust
- Apply structured service recovery approaches consistently
- Manage sensitive interactions with professionalism and care
- De-escalate tension while maintaining boundaries and safety
- Document and escalate issues in line with governance
- Convert complaints into service improvement opportunities
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Service Recovery and Sensitive Interaction Management next run in London?
The next London start is 26 Oct 2026 (26 - 30 Oct 2026); 2 dates are scheduled in London.
Where in London is the course held?
At a central London business venue; the address and joining instructions are confirmed on your booking.
How much does Service Recovery and Sensitive Interaction Management cost in London?
£4,500 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Service Recovery and Sensitive Interaction Management in London for a group?
Yes: ask us for a group quote. We also run this course in-house at your offices in London or a venue of your choice.
Service Recovery and Sensitive Interaction Management in other cities
Training a team in London?
Ask for a group quote, or have Service Recovery and Sensitive Interaction Management delivered in-house at your offices.