Handling Difficult Situations and Confrontations in Milan
Next start 3 May 2027 · 3 dates in Milan · 5 days · 20 CPD hours · from £4,300
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Handling Difficult Situations and Confrontations runs in Milan on 3 dates, starting 3 May 2027. Defuse toxic words, resolve confrontations and stop workplace disputes descending into a blame game. £4,300 per delegate in Milan, exc VAT.
- 3 May 2027 next start
- 3 dates in Milan
- 5 days in person
- 20 CPD hours
- £4,300 per delegate
Milan dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 03 - 07 May 2027 | Milan | 5 days | £4,300 | Register |
| 28 Jun - 02 Jul 2027 | Milan | 5 days | £4,300 | Register |
| 16 - 20 Aug 2027 | Milan | 5 days | £4,300 | Register |
About the course
This course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives, these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour, its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations.
They will learn how to effectively deal with toxic words and phrases, resolve confrontations without devolving into a blame game and much more. Through practical exercises, roleplays and case studies, this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
What you will learn
- This course helps delegates learn how to effectively handle difficult or confrontational situations.
- It covers topics such as characteristics of confrontational behaviour, effective responses, toxic words & phrases and conflict resolution processes.
- Through practical exercises, case studies and roleplays, the course equips learners with the essential tools for managing conversations confidently.
- The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Handling Difficult Situations and Confrontations next run in Milan?
The next Milan start is 3 May 2027 (03 - 07 May 2027); 3 dates are scheduled in Milan.
Where in Milan is the course held?
At a central Milan business venue; the address and joining instructions are confirmed on your booking.
How much does Handling Difficult Situations and Confrontations cost in Milan?
£4,300 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Handling Difficult Situations and Confrontations in Milan for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Milan or a venue of your choice.
Handling Difficult Situations and Confrontations in other cities
Training a team in Milan?
Register 3 delegates and pay for 2, or have Handling Difficult Situations and Confrontations delivered in-house at your offices.