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Managing Workplace Dynamics and Conflict

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Overview ImageCourse Overview

The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees, and the productivity and success of any organisation.

Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members, conflict, toxic interactions, a tense atmosphere, blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement, burnout and loss of staff. 

In contrast, healthy workplace dynamics - reflected in respect, trust, mutual support and acceptance of differences between co-workers - results in effective collaboration in teams, high productivity, psychological and emotional wellbeing, and higher staff loyalty and retention.

This is a highly interactive course, providing powerful models and processes, opportunities for reflection, role plays and case studies, to support you to practically apply your learning for maximum impact and lasting change in your organisation.

Objective:

  • Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivity, and the value and benefits of healthy workplace dynamics
  • Understand the most common disruptive relationship dynamics that create conflict in the workplace, how they play out and how to spot them
  • Use models such as The Drama Triangle, DISC Theory for conflict management and The Polyvagal Theory, to understand - and discover solutions to - dysfunctional dynamics, for more harmony and productivity in your team
  • Assess the dynamics currently playing out in your organisation and explore possible root causes and solutions, including a review of policies, procedures and management styles that could potentially contribute to conflict and disharmony 
  • Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligence, and help to establish respect and trust between team members
  • Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation

By the end of this course, you will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerial, team leader or team member position.

 

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Overview ImageCourse Outline

Day 1: Understanding Workplace Relationship Dynamics

  • Introduction to workplace dynamics and their impact on teams and organizational culture
  • Identifying typical disruptive dynamics that lead to conflict and disharmony
  • Exploring the Drama Triangle: roles of Persecutor, Victim, and Rescuer
  • Understanding Lencioni's Five Dysfunctions of a Team and their effects on performance
  • Recognizing signs of unhealthy dynamics within your team and organization

Day 2: Assessing Dynamics and Identifying Root Causes

  • Personal reflection on leadership style and its influence on team dynamics
  • Conducting assessments of your organization's current workplace dynamics
  • Exploring the root causes of conflict and dysfunctional behaviour
  • Identifying practical solutions to address and resolve unhealthy dynamics

Day 3: Building Healthy Team Dynamics and Collaboration

  • Understanding team effectiveness through the GRIP Model (Goals, Roles, Interpersonal Relationships, and Processes)
  • Applying Tuckman's Stages of Group Development (Forming, Storming, Norming, Performing) to team growth
  • Promoting respect, trust, belonging, and collaboration within teams
  • Strategies for fostering a cohesive, supportive, and high-performing team culture

Day 4: Mastering Conflict Management and Emotional Intelligence

  • Introduction to conflict management frameworks, including the Thomas-Kilmann Conflict Mode Model
  • Understanding and applying the DISC Model for managing different personality types in conflict
  • Using emotional intelligence and advanced communication skills to navigate difficult conversations
  • Addressing uncooperative behaviours and stress through the lens of the Polyvagal Theory
  • Practical techniques to manage and de-escalate conflict in the workplace

Day 5: Creating a Psychologically Safe and Supportive Workplace

  • Establishing a workplace culture rooted in psychological safety and mutual support
  • Leading by example to positively influence team dynamics and foster collaboration
  • Implementing ongoing strategies for maintaining healthy workplace relationships
  • Reflecting on key insights and developing a practical action plan for long-term success
  • Creating strategies to ensure continuous improvement in team dynamics and conflict resolution
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Overview ImageSchedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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  • October

Location

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  • London london icon

Date: 13 - 17 Oct 2025

Duration: 5 Days

Venue: London

Price: $5,300

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Managing Workplace Dynamics and Conflict

Managing Workplace Dynamics and Conflict

Date: 13 - 17 Oct 2025
Duration: 5 Days
Venue: London
Price: $ 5,300
youtube Register & Checkout
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Managing Workplace Dynamics and Conflict

  • United KingdomLondon
  • calendar13 - 17 Oct 2025
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  • 13 - 17 Oct 2025
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