Managing Workplace Dynamics and Conflict

Overview
Course Outline
Scheduled Dates

Course Overview

The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees, and the productivity and success of any organisation.

Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members, conflict, toxic interactions, a tense atmosphere, blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement, burnout and loss of staff.

In contrast, healthy workplace dynamics - reflected in respect, trust, mutual support and acceptance of differences between co-workers - results in effective collaboration in teams, high productivity, psychological and emotional wellbeing, and higher staff loyalty and retention.

This is a highly interactive course, providing powerful models and processes, opportunities for reflection, role plays and case studies, to support you to practically apply your learning for maximum impact and lasting change in your organisation.

Objective:

Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivity, and the value and benefits of healthy workplace dynamics
Understand the most common disruptive relationship dynamics that create conflict in the workplace, how they play out and how to spot them
Use models such as The Drama Triangle, DISC Theory for conflict management and The Polyvagal Theory, to understand - and discover solutions to - dysfunctional dynamics, for more harmony and productivity in your team
Assess the dynamics currently playing out in your organisation and explore possible root causes and solutions, including a review of policies, procedures and management styles that could potentially contribute to conflict and disharmony
Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligence, and help to establish respect and trust between team members
Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation

By the end of this course, you will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerial, team leader or team member position.

Course Outline

Day 1: Understanding Workplace Relationship Dynamics

Introduction to workplace dynamics and their impact on teams and organizational culture
Identifying typical disruptive dynamics that lead to conflict and disharmony
Exploring the Drama Triangle: roles of Persecutor, Victim, and Rescuer
Understanding Lencioni's Five Dysfunctions of a Team and their effects on performance
Recognizing signs of unhealthy dynamics within your team and organization

Day 2: Assessing Dynamics and Identifying Root Causes

Personal reflection on leadership style and its influence on team dynamics
Conducting assessments of your organization's current workplace dynamics
Exploring the root causes of conflict and dysfunctional behaviour
Identifying practical solutions to address and resolve unhealthy dynamics

Day 3: Building Healthy Team Dynamics and Collaboration

Understanding team effectiveness through the GRIP Model (Goals, Roles, Interpersonal Relationships, and Processes)
Applying Tuckman's Stages of Group Development (Forming, Storming, Norming, Performing) to team growth
Promoting respect, trust, belonging, and collaboration within teams
Strategies for fostering a cohesive, supportive, and high-performing team culture

Day 4: Mastering Conflict Management and Emotional Intelligence

Introduction to conflict management frameworks, including the Thomas-Kilmann Conflict Mode Model
Understanding and applying the DISC Model for managing different personality types in conflict
Using emotional intelligence and advanced communication skills to navigate difficult conversations
Addressing uncooperative behaviours and stress through the lens of the Polyvagal Theory
Practical techniques to manage and de-escalate conflict in the workplace

Day 5: Creating a Psychologically Safe and Supportive Workplace

Establishing a workplace culture rooted in psychological safety and mutual support
Leading by example to positively influence team dynamics and foster collaboration
Implementing ongoing strategies for maintaining healthy workplace relationships
Reflecting on key insights and developing a practical action plan for long-term success
Creating strategies to ensure continuous improvement in team dynamics and conflict resolution

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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October

Location

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London

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London

$5,300

Duration: 5 Days

date: 13 - 17 Oct 2025

Human Resources and Talent Development

Managing Workplace Dynamics and Conflict

Duration:5 Days

date:13 - 17 Oct 2025

London

$5,300

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+44 2071836657

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