17 - 19 Aug 2020 Online
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We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy. Such situations can easily turn emotional and unproductive with long term effects on relationships.
Fortunately difficult people are well studied and psychologists have found a great deal on the origin of their behaviour and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.
The course is packed with exercises, relevant case studies and role plays that enables delegates to understand the methods better and practice them immediately after introduction. Optional activities and exercises are also provided to easily extend the course and adjust the pace for different needs.
In this highly practical course delegates will learn:
What is the best mental attitude when confronted with challenging people?
In how many different ways can you respond to someone and what results do you expect?
How to engage in a conversation and show that you understand and care
How to handle conflicts
How to deal with confrontations
How to deal with reactive and toxic words
What are the characteristics of difficult people and how to deal with them?
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