12 - 16 Dec 2022 London

Price: $4,500.00 (USD)

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  • 5 Days
  • 6 CPD hours

Handling difficult or challenging situations and confrontations is something we all have to face from time to time, whether in our professional or personal lives.  When poorly managed such situations can consume a lot of unproductive time and energy and lead to failed relationships or loss of business.

This course references the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations effectively.

The course is packed with exercises, relevant case studies and role plays enabling delegates to understand the methods better by putting new models into practice immediately. 

In this highly practical course delegates will cover a wide variety of topics including:

  • Why self-examination is important and how best to do it
  • How to deal with conflicts, physically and emotionally
  • The four responding styles, when to use them and when to avoid them
  • How to avoid unpredictable reactions by observing and analysing the other person 
  • How to listen actively, respond emphatically and connect when needed
  • How to engage in a conversation and show that you understand and care
  • The optimum process for conflict resolution
  • The 5-Step Guide to Confrontations
  • How to prevent a challenging conversation by choosing the right words
  • Toxic statements and attitudes, how to avoid using them and how to respond when they are used against you
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Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Helping to develop learning worldwide.


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  • Quality

    Our courses are delivered by highly experienced,

  • Recognition

    All our courses* are accredited and certified

We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.


How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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