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Handling Difficult Situations and Confrontations

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  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Overview ImageCourse Overview

This course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives, these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour, its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations.

They will learn how to effectively deal with toxic words and phrases, resolve confrontations without devolving into a blame game and much more. Through practical exercises, roleplays and case studies, this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.

Objective:

  • This course helps delegates learn how to effectively handle difficult or confrontational situations.
  • It covers topics such as characteristics of confrontational behaviour, effective responses, toxic words & phrases and conflict resolution processes.
  • Through practical exercises, case studies and roleplays, the course equips learners with the essential tools for managing conversations confidently.
  • The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
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Overview ImageCourse Outline

Day 1: Understanding Difficult Conversations

  • Reflecting on and assessing personal thoughts and emotions related to confrontational situations
  • Identifying common traits and patterns in confrontational behaviour
  • Recognizing the impact of emotions on communication during confrontations
  • Understanding how self-awareness enhances conflict management

Day 2: Active Listening in Challenging Situations

  • Practising active listening skills for better understanding
  • Paying attention to not only words but also non-verbal cues during confrontations
  • Identifying the importance of empathy and emotional intelligence in communication
  • Avoiding assumptions and ensuring clarity through paraphrasing and feedback

Day 3: Conflict Resolution Techniques

  • Learning techniques to stay open, honest, and patient during confrontations
  • Exploring different conflict resolution methods and their applicability
  • Generating creative solutions and finding common ground to resolve issues
  • Maintaining a calm and composed demeanour when navigating heated conversations

Day 4: Analytical Thinking and Response Strategy

  • Developing analytical thinking to understand the motivations behind people's words and actions
  • Differentiating between emotional reactions and rational responses
  • Understanding the power of questioning to explore the root cause of conflicts
  • Applying strategic thinking to respond thoughtfully and constructively

Day 5: Review and Reinforcement

  • Reviewing key lessons learned and best practices for handling difficult situations
  • Reflecting on personal progress and identifying areas for continued growth
  • Exploring additional resources for deeper learning and further development
  • Solidifying strategies to confidently manage confrontational situations in the future
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Overview ImageSchedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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  • Dubai dubai icon
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Date: 11 - 15 Aug 2025

Duration: 5 Days

Venue: London

Price: $5,300

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Date: 15 - 19 Sep 2025

Duration: 5 Days

Venue: Washington DC

Price: $6,700

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Date: 08 - 12 Dec 2025

Duration: 5 Days

Venue: Dubai

Price: $5,300

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Handling Difficult Situations and Confrontations

Handling Difficult Situations and Confrontations

Date: 11 - 15 Aug 2025
Duration: 5 Days
Venue: London
Price: $ 5,300
youtube Register & Checkout
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Handling Difficult Situations and Confrontations

  • United KingdomLondon
  • calendar11 - 15 Aug 2025
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  • United KingdomLondon
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