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Information Technology and IT Management (ITIM)IT Business Management

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  • United Arab EmiratesDubai
  • 12 - 16 Jun 2023
  • 20 CPD hours
  • $4,900.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

This course develops key business management skills to enable IT professionals to deliver ever higher levels of value and performance. The course uses proven and practical business models with an emphasis on the people management and leadership skills needed to apply them in practice.


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Course Outline

Day 1

Aligning to the business

  •   The difficulties of aligning IT to business priorities
  •   An overview of business alignment opportunities - the ‘alignment life-cycle’
  •   Best practice in aligning IT to the business
  •   A practical framework for IT to business alignment
  •   Putting together an alignment strategy

Getting organized

  •   Identifying prioritized business needs
  •   The role of IT’s sponsors and stakeholders in aligning to IT
  •   Case study — “Consulting study of a misaligned business”

 Alignment through good governance

  •   A practical model of IT governance
  •   Aligning strategy — the essence of an aligned business strategy
  •   Aligning projects — managing project portfolios and resolving conflicts of priority
  •   Aligning operations — setting KPIs and gathering accurate feedback from business users and sponsors

 Alignment through people

  •   The importance of IT’s brand
  •   The difference between perception and reality
  •   Bringing it all together — a business alignment game

Day 2

Building successful business relationship plans

  •   The business relationship management sales cycle
  •   Setting objectives and planning relationship campaigns
  •   Assessing political power and leverage
  •   Techniques for building influence
  •   Becoming a ‘kingpin’ for your company

 Working with sponsors, stakeholders and key users

  •   Building bridges with the business — rapport and credibility
  •   Techniques for identifying the real needs of customers
  •   Role play — An unsanctioned project
  •   Questioning and active listening techniques
  •   Handling objections — Resolving difficult situations with users and stakeholders
  •   Role play — A problem with email?
  •   Gaining commitment

Day 3

Communicating technology

  •   Creating a compelling technology message — IT’s elevator pitch
  •   Presenting technology to non-technical audiences
  •   Communication styles and the skills of the actor

Handling difficult situations

  •   Handling difficult staff
  •   The art of communications in influencing outcomes
  •   Structuring group presentations
  •   Presenting at a high level to senior management

Day 4

Delivering operational excellence

  •   Continual Service Improvement Model
  •   An overview of different continual improvement frameworks, including ITIL, Six sigma and Lean IT
  •   Using continual improvement frameworks to gain business advantage
  •   Techniques of root cause analysis to resolve problems
  •   Examples and guidelines of success

Project management excellence

  •   Starting well — correcting the flaws in business cases and project initiation
  •   Making project reporting do the work — the code of RAG reporting
  •   Effective management of project steering committees
  •   Guidelines for effective project portfolio management
  •   A compendium of IT project management wisdom - lessons learnt from successful and failed projects

Day 5

Excellence in managing IT teams

  •   Choosing good people
  •   Getting the best from your team
  •   The importance of team dynamics and its affect on team performance
  •   Setting goals and vision to enhance performance
  •   Some exercises in IT team leadership
  •   Effective coaching techniques and developing staff in real time
  •   Playing to strengths — the benefits of strengths-based coaching
  •   Round table — reflections and actions
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Schedule & Fees


Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Frequently Asked Questions

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Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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IT Business Management

  • United Arab EmiratesDubai
  • 12 - 16 Jun 2023
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IT Business Management

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  • United Arab EmiratesDubai
  • 12 - 16 Jun 2023
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