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Automation of Government Business

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Course Overview

The following course has been designed to familiarize participants with the concept of E-Government. The material covered will enable the participants to link the concept of E-Government processes in order to improve organizational performance, TQM, re-engineering and systems operations. Providing participants with the knowledge and the foundations of government needs in developing E-Government. Identify obstacles and problems associated with the process of E-Government ways to manage the process of resistance to change. This course covers 20 CPD hours.


By the end of the course, participants should have:

  • The concept of E-Government.
  • Dealing with E-Government technologies.
  • Methods and mechanisms for the establishment of E-Government.
  • The requirements of E-Government.
  • E-Government elements, characteristics, and change management.
  • Strategic planning for E-Government in general.
  • The experiences of some countries in the E-Government and how to use them.
  • Information security and methods of protection in E-Government.
  • The role of human resource management in leading institutional change towards-government resolving disputes arising from the Internet.
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Course Outline

Day 1 – Introduction to E-Government and Integrating Services to Citizens

  • What is E-Government?
  • Why E-Government?
  • Citizens Interactions with Public Service
  • Difference between Mediated vs Self Service explored
  • Citizen to Government Interactions

Day 2 – E-Government facilities – Public and Private Personal Data Protection

  • Common Data Platform
  • Public Service Card
  • E-Broker; eg Intermediator Agencies
  • Organisational Structure and Management Process
  • Information vs Decision Making
  • Public Sector Management

Day 3 – Traditional Bureaucratic Government Structure vs E-Government

  • Agency Structure
  • Characteristics
  • Information Flow
  • Transformation within the Government
  • E-Government Adaptations
  • Traditional vs E-Government
  • Development & Deployment
  • Introduction to E-Services
  • E-Government Interoperability Framework (e GIF) 

 Day 4 – Automation of Government Business

  • Business Process Mapping and Re-Engineering
  • Co-Operation of Government and Private Sector
  • Agreement between Government levels
  • Customer Centrique
  • Interoperability Framework
  • Interoperable ICT
  • Security Framework
  • Identification keys/sets for every entity
  • Harmonized concepts and data modelling
  • Social Security 

Day 5 – Advancement on National Census, Health Care, Social Security, ID Card and Passport

  • TESS = TElematics for Social Security
  • Data Protection
  • Social Security
  • Social Security Card
  • Social Security Portal
  • Immediate declaration of employment
  • Health Care
  • Use of E-Government
  • Electronic Identity Card
  • Biometric Passport, also known as an E-Passport
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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Automation of Government Business

Duration:5 Days (20 CPD hours)

date:10 - 14 Jun 2024




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Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

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Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

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Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Automation of Government Business

  • SwedenStockholm
  • calendar10 - 14 Jun 2024
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Automation of Government Business

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  • SwedenStockholm
  • 10 - 14 Jun 2024
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