Day 1: Aligning IT with Business Strategy

• Overview of IT business management and the challenges of aligning IT to business priorities.
• Best practices for aligning IT to business, and a practical framework for IT to business alignment.
• Identifying prioritized business needs, and the role of IT's sponsors and stakeholders in alignment.
• A practical model of IT governance and aligning IT strategy with business strategy.
• Developing an alignment strategy for long-term success.

Day 2: Building Effective Business Relationships

• Building successful business relationship plans, including the business relationship management sales cycle.
• Assessing political power and leverage within the organization.
• Working with sponsors, stakeholders, and key users, and techniques for identifying the real needs of customers.
• Communication styles and the skills of the actor for presenting technology to non-technical audiences.
• Handling difficult situations, including managing difficult staff and structuring group presentations.

Day 3: Achieving Operational Excellence

• Delivering operational excellence, including the Continual Service Improvement Model and using continual improvement frameworks to gain business advantage.
• Techniques of root cause analysis to resolve problems and examples of successful implementations.
• Project management excellence, including starting projects well, making project reporting effective, and managing project steering committees.

Day 4: Effective Team Management and Coaching

• Developing strategies for excellence in managing IT teams, including choosing good people and getting the best from your team.
• The importance of team dynamics and its effect on team performance, and setting goals and vision to enhance performance.
• Effective coaching techniques and developing staff in real-time, and playing to strengths.
• Roundtable reflections and action planning.

Day 5: Future of IT Business Management

• Review and summary of IT business management concepts and best practices.
• Practical exercises to apply IT business management concepts to real-world problems.
• Future trends in IT business management and their implications for business.