Automation of Government Business
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- Automation of Government Business
The following course has been designed to familiarise participants with the concept of E-Government. The material covered will enable the participants to link the concept of E-Government processes in order to improve organisational performance, TQM, re-engineering and systems operations. Providing participants with the knowledge and the foundations of government needs in developing E-Government. Identify obstacles and problems associated with the process of E-Government ways to manage the process of resistance to change. This course covers 20 CPD hours.
Course Objectives
By the end of the course, participants should have:
- The concept of E-Government.
- Dealing with E-Government technologies.
- Methods and mechanisms for the establishment of E-Government.
- The requirements of E-Government.
- E-Government elements, characteristics, and change management.
- Strategic planning for E-Government in general.
- The experiences of some countries in the E-Government and how to use them.
- Information security and methods of protection in E-Government.
- The role of human resource management in leading institutional change towards-government resolving disputes arising from the Internet.
Who Should Attend?
- Government sector employees at all levels
- Private sector employees involved in E-Government applications (e.g., in banks, hospitals, or tech companies)
- Professionals interested in applying modern E-Government methods
- Managers and decision-makers engaged in digital transformation initiatives
Course Outline
- What is E-Government and Why it matters for modern governance
- The key drivers and benefits of E-Government for citizens and government
- Exploring citizen interactions with public service and government processes
- The difference between mediated and self-service and their implications on efficiency
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