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Key Accounts and Customer ServiceCustomer Service Coaching


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  • United Arab EmiratesDubai
  • 12 - 16 Jun 2023
  • 20 CPD hours
  • $4,900.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

Good customer service is a cornerstone of every successful business.  Are your employees already providing excellent customer service or, are there areas where they need a little polishing?

Regardless of your exact circumstances, there are always opportunities for improvement. Giving your workforce the tools, resources and inspiration to deliver exceptional customer service will ensure your team keeps your clients happy and loyal.

This course is designed to develop the coaching skills of customer service managers, supervisors and team leaders, as well as showing them how to create and maintain a customer-focused climate. 

By the end of the course, delegates will have a clear idea of their role as coach and be equipped with the tools they need to deliver powerful coaching sessions whether one-on-one or to larger groups. They will also have a draft coaching plan which they can immediately put into action on return to their workplaces.

 

Objective:

By the end of this interactive training programme, you will be able to:

  1. Define your role as a coach
  2. Conduct more powerful feedback sessions
  3. Learn to develop a customer-friendly atmosphere in your team
  4. Teach, train, and guide the team to excel
  5. Overcome communication obstructions among customers and team members
  6. Motivate, manage and lead the team to attain improved and high-end customer services
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Course Outline

Module One - Your Role as a Coach

  • Discuss the benefits of coaching
  • Understand your role in the coaching relationship
  • Review the Coaching Connection Model

Module Two - How You Communicate

  • Learning styles
  • Describe behaviours using action statements
  • Create action statement guidelines

Module Three - Your Choices as a Coach

  • Know the choices you have as a Coach
  • Discuss the effect your choices have on your staff
  • Learn the seven steps for giving feedback
  • The GROW model

Module Four – One-on-one coaching

  • Observation and assessment
  • Giving feedback
  • Agreeing desired changes
  • Review meetings

Module Five - Training the Team

  • Recognise the weaknesses in individuals and teams
  • Manage complaints and reduce escalation while developing your team
  • Motivate team spirit and talk about poor performance
  • Update team members about the latest trends in customer service
  • Train the team to achieve ‘right first time’ standards
  • The coaching plan
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Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

  • All
  • June
  • August
  • September
  • October
  • December

Location

  • All
  • Dubai
  • Istanbul
  • London
  • Management

5 Days 20 CPD hours

12 - 16 Jun 2023

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Dubai

EP LocationDubai

$4,900.00

  • Management

5 Days 20 CPD hours

14 - 18 Aug 2023

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Istanbul

EP LocationIstanbul

$4,900.00

  • Management

5 Days 20 CPD hours

11 - 15 Sep 2023

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London

EP LocationLondon

$4,900.00

  • Management

5 Days 20 CPD hours

30 Oct - 03 Nov 2023

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Dubai

EP LocationDubai

$4,900.00

  • Management

5 Days 20 CPD hours

11 - 15 Dec 2023

Register Now
London

EP LocationLondon

$4,900.00

Speak to our friendly training advisor today

Shayma Said

sales@londontfe.com

Call+44 2071836657

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Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Customer Service Coaching

  • United Arab EmiratesDubai
  • 12 - 16 Jun 2023
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  • United Arab EmiratesDubai
  • 12 - 16 Jun 2023
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