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Service Excellence

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Course Overview

Service excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability to deliver on its promises accurately and consistently. The provision of excellent services has a direct impact on a company's long-term profitability and viability. Companies that provide excellent services, among other things:

  • achieve customer loyalty through customer satisfaction;
  • can attract new customers while keeping their current customer base;
  • have higher profits per employee;
  • and have fewer price-sensitive customers.

This highly interactive course combines cutting-edge knowledge with tried-and-true methods for improving the customers’ experience. Through lectures, discussions, and real-life scenarios, it provides a comprehensive understanding of all the factors that collectively affect and ultimately determine customers’ evaluations of a business.

Objective:

By the end of this programme you will be able to:

  • Recognize the importance and role of service excellence as a strategic competitive advantage.
  • Understand the cornerstones of service excellence and how to apply them.
  • Determine the elements that affect customers’ experience and how to improve them.
  • Know how to leverage a company's workforce to attain greater quality standards.
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Course Outline

Day 1: Foundations of Services

  • Characteristics of Services
  • Management of Services
  • Components of Customer Experience

Day 2: Understanding Service Customers

  • Needs
  • Value
  • Expectations
  • Satisfaction

Day 3: Listening to Service Customers

  • Customer Research
  • Complaint Handling
  • Service Recovery

Day 4: Service Quality

  • Foundations of Service Quality
  • Dimensions of Service Quality
  • Measuring Service Quality

Day 5: Bulding Excellence

  • Service leadership
  • Empowerment
  • Motivation
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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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  • Customer Experience and Relationship Management

Athens

$5,300

Athens

Duration: 20 CPD hours (5Days)

date: 10 - 14 Jun 2024

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  • Customer Experience and Relationship Management

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 12 - 16 Aug 2024

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  • Customer Experience and Relationship Management

Athens

$5,300

Athens

Duration: 20 CPD hours (5Days)

date: 14 - 18 Oct 2024

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  • Customer Experience and Relationship Management

Munich

$5,300

Munich

Duration: 20 CPD hours (5Days)

date: 09 - 13 Dec 2024

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  • Customer Experience and Relationship Management

Service Excellence

Duration:5 Days (20 CPD hours)

date:10 - 14 Jun 2024

Athens

Athens

$5,300


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  • Member

    100000+ Members in

  • Country

    59+ Countries with

  • Chapter

    3000+ Chapters

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Why Choose London Training For Excellence?

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    Reliability

    We will never cancel a confirmed booking

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    Support

    We offer around the clock support

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    Tailored

    We customise our courses to suit your personal learning needs

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    Quality

    Our courses are delivered by highly experienced industry experts

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    Recognition

    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Service Excellence

  • GreeceAthens
  • calendar10 - 14 Jun 2024
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Service Excellence

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  • GreeceAthens
  • 10 - 14 Jun 2024
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