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Managing Difficult Conversations and Workplace Conflict

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  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Overview ImageCourse Overview

This course helps managers and professionals handle difficult conversations with confidence, clarity and professionalism. It focuses on workplace conflict, feedback, performance issues, misunderstandings and emotionally charged situations. Participants will learn how to prepare, communicate clearly, manage reactions and reach constructive outcomes while maintaining respect and professionalism.

Objective:

By the end of this course, participants will be able to:

  • Understand why difficult conversations are often avoided.
  • Prepare effectively for sensitive or challenging discussions.
  • Communicate concerns clearly and professionally.
  • Manage emotional reactions and defensive responses.
  • Use questioning and listening to reduce conflict.
  • Agree practical next steps and follow-up actions.
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Overview ImageCourse Outline

Day 1 – Confident Conversations and Conflict Control

  • Understanding conflict triggers and conversation barriers.
  • Preparing for difficult discussions with clear objectives.
  • Communicating feedback, concerns and expectations professionally.
  • Managing reactions, reaching agreement and following up.
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Overview ImageSchedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

  • All
  • September
  • November

Location

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  • London london icon

Date: 16 - 16 Sep 2026

Duration: 1 Days

Venue: London

Price: £800

youtubeRegister Now

Date: 16 - 16 Nov 2026

Duration: 1 Days

Venue: London

Price: £800

youtubeRegister Now
Managing Difficult Conversations and Workplace Conflict

Managing Difficult Conversations and Workplace Conflict

Date: 16 - 16 Sep 2026
Duration: 1 Days
Venue: London
Price: £ 800
youtube Register & Checkout
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Questions? Speak to our friendly training advisor

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Shayma Said

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Call+44 2071836657

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Managing Difficult Conversations and Workplace Conflict

  • United KingdomLondon
  • calendar16 - 21 Sep 2026
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  • United KingdomLondon
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