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Managing Difficult Conversations and Workplace Conflict
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- Managing Difficult Conversations and Workplace Conflict
CPD StandardsInstant confirmationGlobal presenceThis course helps managers and professionals handle difficult conversations with confidence, clarity and professionalism. It focuses on workplace conflict, feedback, performance issues, misunderstandings and emotionally charged situations. Participants will learn how to prepare, communicate clearly, manage reactions and reach constructive outcomes while maintaining respect and professionalism.
Course Objectives
By the end of this course, participants will be able to:
- Understand why difficult conversations are often avoided.
- Prepare effectively for sensitive or challenging discussions.
- Communicate concerns clearly and professionally.
- Manage emotional reactions and defensive responses.
- Use questioning and listening to reduce conflict.
- Agree practical next steps and follow-up actions.
Who Should Attend?
This course is suitable for managers, team leaders, HR professionals, supervisors, project managers and anyone who needs to manage workplace conflict, feedback or sensitive professional conversations.
Course Outline
- Understanding conflict triggers and conversation barriers.
- Preparing for difficult discussions with clear objectives.
- Communicating feedback, concerns and expectations professionally.
- Managing reactions, reaching agreement and following up.
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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Register 3 delegates on the same course and pay for 2 — save £1,200 on this course.
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
