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Managing Workplace Dynamics and Conflict

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Course Overview

The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees, and the productivity and success of any organisation.

Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members, conflict, toxic interactions, a tense atmosphere, blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement, burnout and loss of staff. 

In contrast, healthy workplace dynamics - reflected in respect, trust, mutual support and acceptance of differences between co-workers - results in effective collaboration in teams, high productivity, psychological and emotional wellbeing, and higher staff loyalty and retention.

This is a highly interactive course, providing powerful models and processes, opportunities for reflection, role plays and case studies, to support you to practically apply your learning for maximum impact and lasting change in your organisation.

Objective:

  • Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivity, and the value and benefits of healthy workplace dynamics
  • Understand the most common disruptive relationship dynamics that create conflict in the workplace, how they play out and how to spot them
  • Use models such as The Drama Triangle, DISC Theory for conflict management and The Polyvagal Theory, to understand - and discover solutions to - dysfunctional dynamics, for more harmony and productivity in your team
  • Assess the dynamics currently playing out in your organisation and explore possible root causes and solutions, including a review of policies, procedures and management styles that could potentially contribute to conflict and disharmony 
  • Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligence, and help to establish respect and trust between team members
  • Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation

By the end of this course, you will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerial, team leader or team member position.

 

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Course Outline

Day 1:

  • Introduction to workplace relationship dynamics – understanding the impact
  • Common disruptive dynamics causing disharmony and conflict, including The Drama Triangle and its roles of Persecutor, Victim and Rescuer and Lencioni’s Five Dysfunctions of a Team 
  • How to identify unhealthy dynamics in your team and organisation

Day 2:

  • Personal reflection and conducting an assessment of your organisation’s workplace dynamics
  • Exploring root causes and solutions 
  • Example case study

Day 3:

  • Understanding team dynamics using the GRIP Model for effective teamwork and Tuckman’s Stages of Group Development
  • How to promote respect, trust, belonging and collaboration in teams 
  • Case study 

Day 4:

  • Introduction to conflict management models such as the Thomas-Kilmann Conflict Mode Model and DISC Model
  • Using emotional intelligence and communication skills for effectively dealing with conflict and difficult dynamics
  • Understanding stress and addressing uncollaborative behaviour through a nervous system lens using The Polyvagal Theory
  • Role play practice

Day 5:

  • Establishing a psychologically safe and mutually supportive workplace environment 
  • Leading by example and having ongoing positive influence in the dynamics of your team and organisation
  • Final reflection of your insights and recap of learning, to create an effective and practical action plan for maximum benefit for your team and organisation

 

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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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  • Human Resources and Talent Development

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 04 - 08 Mar 2024

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London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 27 - 31 May 2024

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  • Human Resources and Talent Development

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 26 - 30 Aug 2024

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  • Human Resources and Talent Development

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 25 - 29 Nov 2024

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  • Human Resources and Talent Development

Managing Workplace Dynamics and Conflict

Duration:5 Days (20 CPD hours)

date:04 - 08 Mar 2024

London

London

$4,900


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Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Managing Workplace Dynamics and Conflict

  • United KingdomLondon
  • calendar04 - 08 Mar 2024
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  • 04 - 08 Mar 2024
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