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Managing Difficult Conversations and Workplace Conflict
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- Managing Difficult Conversations and Workplace Conflict
Overview
Course Outline
Scheduled Dates
This course helps managers and professionals handle difficult conversations with confidence, clarity and professionalism. It focuses on workplace conflict, feedback, performance issues, misunderstandings and emotionally charged situations. Participants will learn how to prepare, communicate clearly, manage reactions and reach constructive outcomes while maintaining respect and professionalism.
By the end of this course, participants will be able to:
- Understand why difficult conversations are often avoided.
- Prepare effectively for sensitive or challenging discussions.
- Communicate concerns clearly and professionally.
- Manage emotional reactions and defensive responses.
- Use questioning and listening to reduce conflict.
- Agree practical next steps and follow-up actions.
Who Should Attend?
This course is suitable for managers, team leaders, HR professionals, supervisors, project managers and anyone who needs to manage workplace conflict, feedback or sensitive professional conversations.
Managing Difficult Conversations and Workplace Conflict
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Questions? Speak to our friendly training advisor
John Bayson
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john@londontfe.com
+447572888372
Why Choose London Training For Excellence?
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We will never cancel a confirmed booking
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We customise our courses to suit your personal learning needs
Quality
Our courses are delivered by highly experienced industry experts
Recognition
All our courses are accredited by the CPD Standards Agency
