Problem Resolution and Complaint Management in Munich
Next start 28 Dec 2026 · 2 dates in Munich · 5 days · 20 CPD hours · from £4,300
Problem Resolution and Complaint Management runs in Munich on 2 dates, starting 28 Dec 2026. Turn complaints into loyalty — structured problem-solving and service recovery for frontline teams and managers. £4,300 per delegate in Munich, exc VAT.
- 28 Dec 2026 next start
- 2 dates in Munich
- 5 days in person
- 20 CPD hours
- £4,300 per delegate
Munich dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 28 Dec 2026 - 01 Jan 2027 | Munich | 5 days | £4,300 | Register |
| 21 - 25 Jun 2027 | Munich | 5 days | £4,300 | Register |
About the course
In today's competitive business landscape, resolving problems effectively and managing complaints professionally is essential to customer retention, brand reputation, and internal performance. This 5-day course equips frontline staff, team leaders, and managers with the tools, confidence, and emotional intelligence to respond to issues constructively, prevent escalation, and transform negative experiences into positive outcomes.
Participants will develop practical communication skills, learn structured problem-solving techniques, and explore service recovery strategies that drive customer loyalty and continuous improvement.
What you will learn
By the end of this course, participants will be able to:
- Understand the causes and consequences of complaints and operational problems.
- Apply a structured approach to problem resolution and service recovery.
- Communicate with empathy, clarity, and professionalism in difficult situations.
- Manage challenging customers and de-escalate emotional responses.
- Use complaint data to drive operational improvements and training.
- Build trust, loyalty, and accountability through transparent follow-up.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Problem Resolution and Complaint Management next run in Munich?
The next Munich start is 28 Dec 2026 (28 Dec 2026 - 01 Jan 2027); 2 dates are scheduled in Munich.
Where in Munich is the course held?
At a central Munich business venue; the address and joining instructions are confirmed on your booking.
How much does Problem Resolution and Complaint Management cost in Munich?
£4,300 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Problem Resolution and Complaint Management in Munich for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Munich or a venue of your choice.
Problem Resolution and Complaint Management in other cities
Training a team in Munich?
Register 3 delegates and pay for 2, or have Problem Resolution and Complaint Management delivered in-house at your offices.