Good etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment. This course provides the knowledge and skills to keep you calm, confident and courteous in any business or social setting.
During the course delegates will learn how to make a great first impression paying attention to appearance, communication and behaviour. Delegates will learn many useful techniques, for example how to remember people's names or how to ensure conversations flow smoothly and by practising these techniques in different scenarios such as team meetings or client presentations they will build their skills and confidence.
The course also covers written and online ettiquette (netiquette), cross cultural considerations when doing business internationally, dealing with ethical dilemmas and other challenging situations.
In this course participants will:
Unit 1 - Meetings
Unit 2 - Courtesy and manners
Unit 3 - First Impressions
Unit 4 - Personal Touch
Unit 5 - Nettiquette
Unit 6 - Social events
Unit 7 - Issues and dilemmas
Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
We will never cancel a confirmed booking
We offer around the clock support
We customise our courses to suit your personal learning needs
Our courses are delivered by highly experienced industry experts
All our courses are accredited by the CPD Standards Agency
Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!
Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.