Total Quality Management TQM

Overview
Course Outline
Scheduled Dates

Course Overview

This 5-day intensive programme comprehensively explains Total Quality Management (TQM) principles and practices. Participants will learn to implement TQM methodologies to drive continuous improvement, enhance customer satisfaction, and achieve organisational excellence. Through interactive workshops, case studies, and practical exercises, participants will gain the skills and knowledge necessary to lead and implement TQM initiatives within their organisations.

Objective:

By the end of this programme, participants will be able to:

Understand the Principles of TQM: Grasp the core concepts and philosophies of Total Quality Management.
Implement TQM Methodologies: Apply various TQM tools and techniques to drive process improvement.
Enhance Customer Satisfaction: Develop strategies to understand and exceed customer expectations.
Drive Continuous Improvement: Foster a culture of continuous improvement within their organisations.
Utilise Data-Driven Decision-Makinstrategisingg: Apply statistical tools and techniques to analyse data and make informed decisions.

Course Outline

Day 1: Foundations of Total Quality Management

Introduction to TQM: Concepts, history, and importance.
Principles of TQM: Customer focus, leadership, employee involvement, process approaare included in the Binding Mortar section. We provide a detailed description of them in the modulesch, system approach, continuous improvement, factual approach¹to decision-making, and supplier relationships.
Quality Philosophies: Deming, Juran, Crosby, and Ishikawa.
The Cost of Quality: Understanding the impact of poor quality on organisational performance.

Day 2: TQM Tools and Techniques

Process Mapping and Analysis: Flowcharts, SIPOC diagrams, and value stream mapping.
Data Collection and Analysis: Check sheets, histograms, Pareto charts, and scatter diagrams.
Problem-Solving Tools: Fishbone diagrams, 5 Whys, and root cause analysis.
Statistical Process Control (SPC): Control charts and process capability analysis.
Practical Exercise: Applying problem-solving tools to a real-world quality issue.

Day 3: Customer Focus and Satisfaction

Understanding Customer Needs: Voice of the Customer (VOC) and customer surveys.
Customer Relationship Management (CRM): Building and maintaining customer relationships.
Service Quality Management: Delivering exceptional customer service.
Customer Feedback and Complaint Handling: Effectively managing customer feedback.
Practical Exercise: Conducting a customer satisfaction survey and analysing the results.

Day 4: Continuous Improvement and Employee Involvement

Kaizen and Continuous Improvement: Principles and implementation.
Employee Empowerment and Teamwork: Building high-performing teams.
Knowledge Management and Best Practices Sharing.
Performance Measurement and Benchmarking: Tracking progress and identifying areas for improvement.
Practical Exercise: Developing a Kaizen event plan.

Day 5: Implementing and Sustaining TQM

TQM Implementation Strategies: Developing a roadmap for TQM implementation.
Change Management and Organisational Culture: Overcoming resistance to change.
Leadership and Commitment: The role of leadership in driving TQM initiatives.
Auditing and Certification: ISO 9001 and other quality standards.
Case Studies: Analysing successful TQM implementation initiatives.
Course Review, Q&A, and Action Planning.

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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June
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Location

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Amsterdam
Dubai
London

Dubai

$5,900

Duration: 5 Days

date: 09 - 13 Jun 2025

London

$5,900

Duration: 5 Days

date: 04 - 08 Aug 2025

Amsterdam

$5,900

Duration: 5 Days

date: 08 - 12 Sep 2025

Quality and Productivity

Total Quality Management (TQM)

Duration:5 Days

date:09 - 13 Jun 2025

Dubai

$5,900

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