E Commerce Fundamentals Course in Retail and E- Commerce

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London
15 - 19 May 2023
20 CPD hours
$4,900.00

Overview
Course Outline
Scheduled Dates

Course Overview

E-commerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the electronic transfer of money and data to execute these transactions. E-commerce has changed the way in which we buy and sell goods and services and is big business. Global retail e-commerce sales are expected to reach $5.55 trillion by the end of 2022.

The course covers everything from e-commerce definitions and concepts through to technical aspects like security of online financial transactions, building your e-commerce website and communicating with customers and potential customers online. By the end of the course delegates will have all the knowledge and skills needed to succeed in this fast growing market place.

Objective:

By the end of this interactive training programme, you will be able to:

Identify the benefits of e-commerce
Recognise the challenges of doing business online
Ensure your customers' data is safe and secure
Design an online experience which is positive for both staff and customers
Understand which channels and platforms will work best for you
Improve your connection with customers by selecting appropriate tools and technologies

Course Outline

Module 1 - E-Commerce Overview

Introduction to electronic commerce.
The legal challenges of e-commerce.
Privacy and data protection in digital era
Global trends

Module 2 - Design and User Experience

Designing e-commerce sites (step by step)
The online customer experience

Module 3 - Supply and Distribution

Supply Chain Management
Distribution channels
Online marketplaces - third-party business-to-consumer sales

Module 4 - Payment and Security

E-contract
E-payment
customs challenges

Module 5 - Customer Engagement

Connecting with customers online: live chat, chatbots, and voice assistants
Gathering and using demographic data through web contacts and social media
Marketing to prospective and established customers

Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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Amsterdam
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Istanbul
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Management

5 Days 20 CPD hours

15 - 19 May 2023

London

$4,900.00

Management

5 Days 20 CPD hours

22 - 26 May 2023

Istanbul

$4,900.00

Management

5 Days 20 CPD hours

11 - 15 Sep 2023

Istanbul

$4,900.00

Management

5 Days 20 CPD hours

09 - 13 Oct 2023

London

$4,900.00

Management

5 Days 20 CPD hours

16 - 20 Oct 2023

Dubai

$4,900.00

Management

5 Days 20 CPD hours

20 - 24 Nov 2023

Amsterdam

$4,900.00

Management

5 Days 20 CPD hours

11 - 15 Dec 2023

Kuala Lumpur

$4,900.00

Speak to our friendly training advisor today

Shayma Said

sales@londontfe.com

+44 2071836657

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CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

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Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

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Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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