A business process is any sequence of events or tasks that must be performed for a business to operate. For example, a customer’s purchase resulting in delivery is a key business process that exists in many organisations. Business Process Management focusses on repetitive and ongoing processes that follow a predictable pattern, or process management. If left unmanaged, chaotic processes can damage business and lead to wasted time, errors, demotivated workforce or even business failure.
By applying good business process management organizations can improve their processes and keep all aspects of operations running optimally.
By the end of this interactive training programme, you will be able to:
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Business Process Management
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