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Summary

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information. In running and maintaining our website we may collect and process the following data about you.

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • We only share information with third parties when it’s absolutely necessary or you’ve specifically requested it. One example might be passing your contact details on to one of our partners when you’ve told us you’d like to speak to them about one of their courses.
  • We comply with all relevant legislation about data capture and best practice, like the Data Protection Acts of 1984 and 1998.

If you’ve got any questions about our privacy policy, please just give us a call on 0207 183 6657 or email us at info[at]londontfe.com.

Details

Anonymous information – when you browse our site

What do we collect?

Generally the only data we’ll collect is anonymous, aggregated information about how you use our site. This includes things like pages viewed and pages that caused people to leave. Because this information is aggregated, we can’t match it back to any one person in particular, and we can’t match it to your personal information if you choose to provide it.

How do we collect it?

We collect anonymous website usage data using Google Analytics. Google Analytics uses cookies. Cookies are just little text files that nearly every website uses to gather standard usage information.

Why do we collect the information?

We collect this information to create measurable, statistical reports on our website activity. This lets us see which areas of our site people are most interested in, and helps us identify areas for improvement. It’s a vital part of making sure everyone visiting us online gets the best possible experience.

Do you share it?

We never share this information with anyone else.

Can I opt out?

Yes. The Google Privacy Policy has details on how.

Booking Information

What do we collect?

We only collect personal data when you specifically opt-in to it, by buying from us or signing up to our email offers. It’s usually things like your name, email address or areas of interest.

If you buy something with us and choose to use a credit card, we’ll ask for your card details in order to process the payment. We don’t store any of your sensitive credit card information after your purchase.

How do we collect it?

Any time we want to ask for some personal information, we’ll do so through a clearly labelled form.

Why do we collect the information?

We collect this information so we can provide you with the services you’ve asked for.

We also use your information you provide to send you marketing information we think you might be interested in – like email offers, competitions, surveys and newsletters. Whether we do this by post, email or telephone is up to you and can be changed at any time.

Do you share it?

We don’t share your personal information with other organisations unless you specifically ask us to.

Can I opt out?

Yes. You can opt out from any of our communications at any time. All of our emails include the option to unsubscribe. If you’d like to stop receiving post, just call us on 0207 183 6657 or email info[at]londontfe.com.

Changes

If our policy changes we’ll update this page. If it’s a big change then we’ll also announce it on our site and/or via email.