Total Quality Management (TQM) is a management approach that focuses on continuously improving all aspects of an organisation's products and services by continually improving internal practices. It is a customer-centric approach that involves all employees in the organisation, from top management to the front-line staff.
Why is it important to a business?
TQM is important to businesses for several reasons. First, it can help to improve customer satisfaction by streamlining supply chain management and focusing on meeting or exceeding customer expectations. Companies can increase customer loyalty and repeat business because of the well-trained staff and good-quality products. Second, TQM can reduce costs by minimising errors and improving efficiency. Third, TQM can improve employee morale. By empowering employees to participate in the quality improvement process, businesses can create a more engaged and motivated workforce.
How to implement TQM in a business?
To implement TQM in a business, several steps need to be taken:
If you would like to learn the skills needed to help any business reach TQM goals and learn how to enhance customer service and boost customer satisfaction. Join London Training for Excellence's Total Quality Management (TQM) Training Programme to learn how to make a difference in your business and career today!