Effective Office Management and Administrator Skills

Module I—Harnessing Advanced Administrative Skills

• Introduction
• Mind Mapping Techniques- controlling the power of the mind
• Study of Right Brain/Left Brain Theory
• Planning by using the techniques of Gantt chart to manage work progress
• Meeting Deadlines of big projects
• Improve the Admin Skills by-
• Introducing unique problem-solving techniques
• Becoming more down to business
• Strategizing the crisis
• Unique and effective decision-making by applying the advanced tools
• Learning to arrange effective meeting
• Noting the minutes of meetings
• Learn to work for more than one manager

Module II—Dealing with Perception and Behavior | Conflict Management

• Introduction to perception and how it affects behavior
• Dealing with 6-9 situations at a time
• Empathy
• Understanding the requirements and pressures of other departments
• Advanced Conflict Management Techniques

Module III—Planning and Goal Setting

• Importance of Goals
• Why people set goals
• Coincide with personal and organizational goals
• How to set goals strategically
• Definition of realistic goals
• Study of S.M.A.R.T Goals
• Making Action Plans –
• Daily, Weekly, Monthly, Yearly

Module IV—Communication & Body Language

• Improving Business Communication
• Telephonic Skills—
• Communicating perfectly during handling complaints
• Learning telephonic etiquettes
• Perfect Telephonic Role Play
• Written Communication
• Netiquettes of email drafting
• Selecting persuasive sets of words while drafting letters, memos, and emails
• Using proper language during writing
• Importance of Body Language
• How can gestures work
• Positive and negative implications of Body Language

Module V—Creating a Positive Office Environment

• Take the initiative to create a positive office environment
• Meet with the expectations of the senior management and stay a step ahead
• Develop a good relationship with the boss
• Sharing goals and visions to the other employees
• Personal SWAT analysis
• Incorporate latest techniques for effective secretar

Module VI—Team Building Spirit

• Be a people’s person but headstrong about implying strategies
• Junior and senior staff management
• Focus on developing teams and retaining the team spirit
• Strict about the rules
• Develop excellent interpersonal yet professional communication with colleagues
• Improving the etiquette of meeting visitors
• Using magic phrases
• Charming personality
• Body language
• First impressions do matter

Module VII—Benefits Of Time Management

• Importance of Time Management for organizational growth
• Juggling multiple tasks at a time
• Set your own goals and be a go –getter
• Pick up the time wasters and take actions at workplace
• Conquer stress by handling the work pressure systematically
• Set priorities for your work
• Take quick decisions for the organizational benefits

Module VIII—Assessment and Discussion

• Making action plan
• Applying the action plan at workplace
• Group discussion
• Assessment
• Feedback