Day 1: The Role of Policies and Procedures in Organisations

• Define what policies and procedures are and why they matter
• Understand the link between policy, compliance, and risk management
• Identify the differences between policies, procedures, and guidelines
• Explore how policies support decision-making and accountability
• Review examples of strong vs. weak documentation

Day 2: Writing Clear and Effective Policies

• Learn how to structure a policy document
• Use plain language and avoid ambiguity
• Define roles, responsibilities, and key terms clearly
• Align policies with organisational values and legal obligations
• Ensure inclusivity, clarity, and accessibility in wording

Day 3: Designing Practical and Consistent Procedures

• Break down tasks into logical, step-by-step instructions
• Apply standard formatting for ease of use and reference
• Use flowcharts, checklists, and templates to aid understanding
• Ensure procedures support efficiency and compliance
• Test procedures for clarity and practical application

Day 4: Implementation, Communication, and Compliance

• Develop a rollout plan for new or updated policies and procedures
• Engage staff and key stakeholders during implementation
• Use training, briefings, and digital tools to reinforce understanding
• Monitor compliance and handle non-adherence appropriately
• Build a culture of policy awareness and responsibility

Day 5: Review, Audit, and Continuous Improvement

• Set review cycles and accountability for document upkeep
• Gather feedback to improve relevance and clarity
• Audit policies for accuracy, compliance, and consistency
• Retire or consolidate outdated documents effectively
• Create a personal action plan for policy and procedure improvement