Customer Service Excellence

Home
Course
Communications and Public Relations (PR)
Customer Service Excellence

Course dateNew dates coming soonVenueContact usCPD hours7Duration1 DaysFee£600

100+ reviews on findcourses.co.uk4.9 · Google reviews

CPD StandardsInstant confirmationGlobal presence

This course helps participants deliver professional, consistent and customer-focused service. It focuses on communication, customer expectations, service standards, complaint handling and creating positive customer experiences. Participants will learn how to respond to different customer needs, handle difficult situations and represent their organisation professionally.

Course Objectives

By the end of this course, participants will be able to:

Understand the importance of customer service excellence.
Communicate with customers clearly and professionally.
Manage expectations and respond to customer needs effectively.
Handle complaints and difficult customers with confidence.
Support consistent service standards across the organisation.
Identify practical ways to improve the customer experience.

Who Should Attend?

This course is suitable for customer service staff, reception teams, call centre staff, front-line employees, supervisors, hospitality teams, public-facing staff and managers responsible for service quality.

Day by day

Course Outline

Understanding customer expectations and service quality.
Communicating professionally across different service situations.
Handling complaints, difficult behaviour and service recovery.
Creating practical actions to improve customer experience.

Want a copy of the outlines in your inbox?

Recognition

Accreditations

CPD Standards

Helping to develop learning worldwide.

100000+ members59+ countries3000+ chapters

ISO 9001:2015

Book this course

Date & venue

New dates coming soonContact us

Price£600

Places available

Covered by the LTFE Guarantee — 100% satisfaction

Corporate buyer? You can request to pay by invoice at checkout.

Need help deciding?

WhatsApp Isabel

Book your seat

Dates, Venues & Prices

New dates for this course are being scheduled. Contact us and we'll let you know the upcoming dates — or arrange a session for your team.

3for2

Training a team?

Book this course

Date & venue

New dates coming soonContact us

Price£600

Places available

Covered by the LTFE Guarantee — 100% satisfaction

Corporate buyer? You can request to pay by invoice at checkout.

Need help deciding?

WhatsApp Isabel

Not sure it's the right course? Ask Isabel.Leave a message

Our Communications and Public Relations (PR) training advisor — replies within an hour during working hours.

WhatsApp Isabel

isabel@londontfe.com

+447424217520

Run this course for your team

We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.

2013delivering training since

65,000+training hours delivered

5 / 5from 100+ verified reviews

CPDaccredited courses

The LTFE Guarantee

Book with complete confidence — every course, every venue.

100% money-back guarantee
If the course doesn't meet the standard we promise, we refund it.
We never cancel a confirmed booking
Your dates are locked the moment your booking is confirmed.
Experienced industry trainers
Courses delivered by practitioners with real-world track records.
Round-the-clock support
We're available around the clock, before and during your course.
A dedicated point of contact
One named advisor from first enquiry to certificate.

What our delegates say

Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…

Peter W

The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.

Ove H

The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…

Bilal M.

Frequently Asked Questions

Can I pay by invoice or purchase order?−

Yes — choose “By Invoice” at checkout and we’ll invoice your company. You can also pay instantly by card, Apple Pay, Google Pay or PayPal, with confirmation the moment payment completes.

What’s included in the course fee?+

Expert-led tuition for the full course, all course materials, and your CPD certificate. The fee shown is per delegate; UK VAT is added for UK-billed bookings.

Will I receive a certificate?+

Yes — every course is CPD-accredited and this course carries 7 CPD hours, which you can put towards your professional portfolio.

Can I transfer to a different date if my plans change?+

Contact our team and we’ll do our best to move your booking to another scheduled date, subject to availability. We never cancel a confirmed booking.

Do you offer group discounts?+

Yes — register 3 delegates on the same course and pay for 2 with our 3-for-2 offer. For larger groups or private delivery, ask us for a group quote.

Can this course run in-house for my organisation?+

Yes — we deliver tailored in-house versions of this course worldwide, at your offices or a venue of your choice. Get in touch for a proposal.

How often do you update your course content?+

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Get In Touch Today