Customer Service Excellence in Online
Next start 12 Apr 2027 · 2 dates in Online · 1 day · 7 CPD hours · from £650
Customer Service Excellence runs in Online on 2 dates, starting 12 Apr 2027. Consistent, professional service that customers remember — for all the right reasons. £650 per delegate in Online, exc VAT.
- 12 Apr 2027 next start
- 2 dates in Online
- 1 day in person
- 7 CPD hours
- £650 per delegate
Online dates & prices
About the course
This course helps participants deliver professional, consistent and customer-focused service. It focuses on communication, customer expectations, service standards, complaint handling and creating positive customer experiences. Participants will learn how to respond to different customer needs, handle difficult situations and represent their organisation professionally.
What you will learn
By the end of this course, participants will be able to:
- Understand the importance of customer service excellence.
- Communicate with customers clearly and professionally.
- Manage expectations and respond to customer needs effectively.
- Handle complaints and difficult customers with confidence.
- Support consistent service standards across the organisation.
- Identify practical ways to improve the customer experience.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Customer Service Excellence next run in Online?
The next Online start is 12 Apr 2027 (12 Apr 2027); 2 dates are scheduled in Online.
Where in Online is the course held?
At a central Online business venue; the address and joining instructions are confirmed on your booking.
How much does Customer Service Excellence cost in Online?
£650 per delegate, including tuition, materials and your CPD certificate (7 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Customer Service Excellence in Online for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Online or a venue of your choice.
Customer Service Excellence in other cities
Training a team in Online?
Register 3 delegates and pay for 2, or have Customer Service Excellence delivered in-house at your offices.