Foundations of Technology Governance

Day 1: Why Technology Governance Matters

• Linking technology to business goals
• Consequences of weak governance
• Core principles of accountability and transparency
• Foundational terminology and concepts

Day 2: Governance Structures and Decision Rights

• Roles of boards, executives, and managers
• Defining who decides, who advises, and who executes
• Approaches to delegation and oversight
• Escalation paths for unresolved issues

Day 3: Policies, Standards, and Guidelines

• Writing clear technology policies
• Setting practical standards that people can follow
• Balancing control with flexibility
• Keeping policy documents current and accessible

Day 4: Planning and Prioritizing Technology Investments

• Linking initiatives to strategic objectives
• Evaluating benefits, costs, and risks
• Prioritization methods for competing requests
• Approval and review checkpoints

Day 5: Managing Technology Risks

• Identifying threats to operations and data
• Assessing likelihood and impact
• Selecting appropriate controls and safeguards
• Monitoring risk levels over time

Day 6: Service Delivery and Performance Oversight

• Defining service expectations and commitments
• Tracking reliability, availability, and support quality
• Handling incidents and problem trends
• Using reviews to improve future performance

Day 7: Information Integrity and Protection

• Managing data ownership and stewardship
• Ensuring accuracy, confidentiality, and availability
• Access control and responsible use
• Retention, archival, and disposal practices

Day 8: Third-Party and Supplier Governance

• Evaluating external providers
• Contractual expectations and responsibilities
• Ongoing performance monitoring
• Managing change and dependency risks

Day 9: Compliance and Audit Readiness

• Understanding internal and external obligations
• Building evidence through consistent processes
• Responding to findings constructively
• Embedding continuous compliance habits

Day 10: Continual Improvement and Culture

• Measuring governance effectiveness
• Encouraging ethical behaviour and accountability
• Learning from reviews and assessments
• Creating a roadmap for ongoing maturity