Advanced Communication Skills in Online

We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance.

This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. In particular, the course covers areas such as probing and understanding other people’s perceptions, understanding intentions and their impact, taking responsibility and avoiding blame.

During this course delegates learn to manage their emotions better so that these emotions don’t leak or burst into conversations at the wrong moment. Techniques are provided to manage difficult conversations and to avoid getting trapped in a psychological game going back and forth on certain points rather than moving forward to focus on underlying issues or concerns.

• Recognise the common sources of miscommunication and the conversational traps they create
• Apply easy-to-use soft skills techniques to establish rapport and strengthen relationships
• Probe and understand other people’s perceptions before responding
• Distinguish intentions from their impact, taking responsibility rather than assigning blame
• Manage emotions so they don’t leak or burst into conversations at the wrong moment