Advanced Communication Skills

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Customer Experience and Relationship Management
Advanced Communication Skills

Course dateNew dates coming soonVenueContact usCPD hours6Duration1 DaysFee£600

100+ reviews on findcourses.co.uk4.9 · Google reviews

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We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance.

This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. In particular, the course covers areas such as probing and understanding other people’s perceptions, understanding intentions and their impact, taking responsibility and avoiding blame.

During this course delegates learn to manage their emotions better so that these emotions don’t leak or burst into conversations at the wrong moment. Techniques are provided to manage difficult conversations and to avoid getting trapped in a psychological game going back and forth on certain points rather than moving forward to focus on underlying issues or concerns.

Course Objectives

Recognise the common sources of miscommunication and the conversational traps they create
Apply easy-to-use soft skills techniques to establish rapport and strengthen relationships
Probe and understand other people’s perceptions before responding
Distinguish intentions from their impact, taking responsibility rather than assigning blame
Manage emotions so they don’t leak or burst into conversations at the wrong moment

Who Should Attend?

Professionals who already communicate competently — managers, team members and client-facing staff — and now want to handle perceptions, intentions and emotions skilfully in demanding conversations.

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Course Outline

Sources of miscommunication and common conversational traps
Establishing rapport and strengthening relationships
Probing and understanding other people’s perceptions
Intentions and their impact on conversations
Taking responsibility and avoiding blame
Managing emotions in difficult conversations

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Accreditations

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Helping to develop learning worldwide.

100000+ members59+ countries3000+ chapters

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Price£600

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Dates, Venues & Prices

New dates for this course are being scheduled. Contact us and we'll let you know the upcoming dates — or arrange a session for your team.

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Book this course

Date & venue

New dates coming soonContact us

Price£600

Places available

Covered by the LTFE Guarantee — 100% satisfaction

Corporate buyer? You can request to pay by invoice at checkout.

Need help deciding?

WhatsApp Isabel

Not sure it's the right course? Ask Isabel.Leave a message

Our Customer Experience and Relationship Management training advisor — replies within an hour during working hours.

WhatsApp Isabel

isabel@londontfe.com

+447424217520

Run this course for your team

We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.

2013delivering training since

65,000+training hours delivered

5 / 5from 100+ verified reviews

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What our delegates say

Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…

Peter W

The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.

Ove H

The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…

Bilal M.

Frequently Asked Questions

Can I pay by invoice or purchase order?−

Yes — choose “By Invoice” at checkout and we’ll invoice your company. You can also pay instantly by card, Apple Pay, Google Pay or PayPal, with confirmation the moment payment completes.

What’s included in the course fee?+

Expert-led tuition for the full course, all course materials, and your CPD certificate. The fee shown is per delegate; UK VAT is added for UK-billed bookings.

Will I receive a certificate?+

Yes — every course is CPD-accredited and this course carries 6 CPD hours, which you can put towards your professional portfolio.

Can I transfer to a different date if my plans change?+

Contact our team and we’ll do our best to move your booking to another scheduled date, subject to availability. We never cancel a confirmed booking.

Do you offer group discounts?+

Yes — register 3 delegates on the same course and pay for 2 with our 3-for-2 offer. For larger groups or private delivery, ask us for a group quote.

Can this course run in-house for my organisation?+

Yes — we deliver tailored in-house versions of this course worldwide, at your offices or a venue of your choice. Get in touch for a proposal.

How often do you update your course content?+

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

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