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Mastering Problem Resolution and Complaint Management
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Overview
Course Outline
Scheduled Dates
This 10-day comprehensive course focuses on teaching participants the strategies and skills necessary to effectively handle problems and manage complaints in a professional manner. The course will cover a variety of topics, including understanding the nature of complaints, effective communication techniques, problem-solving strategies, developing a complaint resolution process, and maintaining customer relationships.
By the end of this course, participants will be able to:
- Understand the nature and types of complaints.
- Apply effective communication techniques for handling complaints.
- Utilise problem-solving strategies to address complaints.
- Develop and implement a complaint resolution process.
- Understand how to maintain and repair customer relationships post-complaint.
Who Should Attend?
This course is ideal for professionals in customer-facing roles, customer service managers, team leaders, and anyone responsible for handling complaints in their organisation.
Mastering Problem Resolution and Complaint Management
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Questions? Speak to our friendly training advisor
Isabel Harkous
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isabel@londontfe.com
+447424217520
CPD Standards
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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