Communication Excellence for Healthcare Professionals| LondonTFE

Overview
Course Outline
Scheduled Dates

Course Overview

Communication in healthcare must be clear, respectful, and consistent, particularly in high-pressure environments. This course builds professional communication capability across patient-facing interactions and internal coordination. Participants develop the skills to reduce misunderstandings, manage sensitive conversations, and communicate confidently with patients, families, colleagues, and stakeholders, supporting service reliability and trust.

Objective:

Participants will be able to:

Communicate clearly and confidently in healthcare settings
Improve listening and questioning techniques
Manage sensitive conversations professionally
Reduce misunderstanding and improve service coordination
Adapt communication style across stakeholders and situations
Establish consistent communication standards for teams

Course Outline

Day 1

Communication standards in healthcare service environments
Clarity, tone, and professionalism principles
Listening skills and questioning methods
Common communication failures and prevention

Day 2

Explaining processes and managing expectations
Verbal and non-verbal communication control
Handling uncertainty and reassurance language
Communication consistency across touchpoints

Day 3

Sensitive and high-emotion conversation handling
Communicating with anxious or frustrated individuals
Cultural awareness and respectful language
Maintaining boundaries and privacy in communication

Day 4

Internal communication and operational coordination
Handover communication and information accuracy
Managing conflict through communication discipline
Stakeholder communication and influence

Day 5

Embedding communication excellence into daily work
Team standards, scripts, and key phrases
Measuring communication effectiveness
Personal communication development plan

Schedule & Fees

Select Month

All
September
December

Location

All
Doha
London

Popular

Communication Excellence for Healthcare Professionals

Date: 21 - 25 Sep 2026

Duration: 5 Days

Venue: London

Price: £4,500

Popular

Communication Excellence for Healthcare Professionals

Date: 07 - 11 Dec 2026

Duration: 5 Days

Venue: Doha

Price: £4,500

Communication Excellence for Healthcare Professionals

Date: 07 - 11 Dec 2026

Duration: 5 Days

Venue: Doha

Price: £ 4,500

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Why Choose London Training For Excellence?

Reliability

We will never cancel a confirmed booking
Support

We offer around the clock support
Tailored

We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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