Luxury Level Service Excellence Principles| London TFE

Overview
Course Outline
Scheduled Dates

Course Overview

This course enables healthcare organisations to adapt luxury-level service principles into a professional, ethical, and practical healthcare setting. Participants will learn how premium service behaviours, consistent standards, and a refined approach to communication and environment can elevate patient confidence and satisfaction. The programme focuses on patient dignity, trust, and service reliability across clinical-facing and administrative touchpoints—without compromising governance, privacy, or operational realities.

Objective:

By the end of this course, participants will be able to:

Define luxury-level service excellence in a healthcare context
Apply service standards consistently across patient touchpoints
Improve professionalism, presence, and communication quality
Strengthen patient trust, comfort, and confidence
Align service excellence with organisational policies and governance
Create practical service standards that are measurable and sustainable

Course Outline

Day 1: Foundations of Luxury Service in Healthcare

Luxury service principles adapted for healthcare
Patient expectations and perception management
Dignity, privacy, and professional boundaries
Organisational reputation and service consistency

Day 2: Professional Presence and Communication Excellence

Professional presence, tone, and service etiquette
High-standard communication behaviours
Managing time, waiting, and uncertainty
Service consistency across teams and shifts

Day 3: Designing the Patient Experience

Designing patient experience touchpoints
Reception, admissions, and discharge standards
Environment and reassurance as service tools
Building confidence through service language

Day 4: Cross-Department Collaboration and Service Leadership

Cross-department alignment and internal service
Seamless handovers and patient transitions
Service leadership responsibilities
Service excellence in operational constraints

Day 5: Embedding and Sustaining Service Excellence

Creating healthcare-specific service standards
Measuring service excellence performance
Embedding standards into routines and induction
Sustaining excellence through continuous improvement

Schedule & Fees

Select Month

All
July
September
November
December

Location

All
London
Marrakesh

Popular

Luxury Level Service Excellence Principles (Healthcare)

Date: 27 - 31 Jul 2026

Duration: 5 Days

Venue: London

Price: £4,500

Popular

Luxury Level Service Excellence Principles (Healthcare)

Date: 28 Sep - 02 Oct 2026

Duration: 5 Days

Venue: London

Price: £4,500

Popular

Luxury Level Service Excellence Principles (Healthcare)

Date: 23 - 27 Nov 2026

Duration: 5 Days

Venue: London

Price: £4,500

Popular

Luxury Level Service Excellence Principles (Healthcare)

Date: 28 Dec, 2026 - 01 Jan, 2027

Duration: 5 Days

Venue: Marrakesh

Price: £4,500

Luxury Level Service Excellence Principles (Healthcare)

Date: 27 - 31 Jul 2026

Duration: 5 Days

Venue: London

Price: £ 4,500

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

100000+ Members in
59+ Countries with
3000+ Chapters

Why Choose London Training For Excellence?

Reliability

We will never cancel a confirmed booking
Support

We offer around the clock support
Tailored

We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

Get In Touch Today