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Strategic HR and Talent Leadership in Hotel Groups
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CPD StandardsInstant confirmationGlobal presenceRunning HR across a multi-property hotel group is a different challenge to managing people in a single site. Workforce peaks and troughs, high turnover, cross-cultural teams, and the pressure to deliver consistent guest experiences all at once -- these are the realities delegates come in with. This course gets to grips with the strategic and operational levers that actually move the needle in hospitality HR: building talent pipelines, designing pay structures that hold staff in a competitive labour market, and aligning people strategy with the commercial goals of the group.
Over five days, delegates work through real hotel-group scenarios, swap experience across international contexts, and leave with tools they can apply the following Monday.
Course Objectives
- Analyse the specific workforce challenges facing multi-property hotel groups across different markets
- Develop a people strategy that aligns HR priorities with the commercial direction of the group
- Build talent pipelines and succession plans that reduce reliance on external recruitment at senior levels
- Design compensation and benefits frameworks that attract and retain staff in high-turnover hospitality environments
- Apply structured approaches to performance management that work across culturally diverse teams
- Identify the key drivers of employee engagement in hotels and translate them into practical retention programmes
- Evaluate learning and development models suited to shift-based, multilingual workforces
- Implement HR metrics and workforce analytics to support better decision-making at group level
Who Should Attend?
- This course is designed for HR directors, managers, and business partners working within hotel groups or large hospitality organisations
- Talent acquisition and L&D leads responsible for multi-property or regional portfolios
- General managers and operations directors with significant people management responsibility
- HR professionals transitioning from single-site roles into group or regional HR positions
- Hospitality professionals working in international or cross-cultural workforce environments
- Corporate HR teams in hotel management companies, franchise operations, or owner-operator groups
- Regional HR advisers supporting groups with properties across multiple countries or time zones
Course Outline
- HR's role in supporting group-level commercial and brand objectives
- Workforce planning across multiple properties: seasonal demand, occupancy cycles, labour mix
- Mapping current people challenges: turnover, skills gaps, management bench strength
- Stakeholder alignment: working with GMs, regional leaders, and the board on HR priorities
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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isabel@londontfe.com
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Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
