Strategic HR and Talent Leadership in Hotel Groups in Milan

Running HR across a multi-property hotel group is a different challenge to managing people in a single site. Workforce peaks and troughs, high turnover, cross-cultural teams, and the pressure to deliver consistent guest experiences all at once -- these are the realities delegates come in with. This course gets to grips with the strategic and operational levers that actually move the needle in hospitality HR: building talent pipelines, designing pay structures that hold staff in a competitive labour market, and aligning people strategy with the commercial goals of the group.

Over five days, delegates work through real hotel-group scenarios, swap experience across international contexts, and leave with tools they can apply the following Monday.

• Analyse the specific workforce challenges facing multi-property hotel groups across different markets
• Develop a people strategy that aligns HR priorities with the commercial direction of the group
• Build talent pipelines and succession plans that reduce reliance on external recruitment at senior levels
• Design compensation and benefits frameworks that attract and retain staff in high-turnover hospitality environments
• Apply structured approaches to performance management that work across culturally diverse teams
• Identify the key drivers of employee engagement in hotels and translate them into practical retention programmes
• Evaluate learning and development models suited to shift-based, multilingual workforces
• Implement HR metrics and workforce analytics to support better decision-making at group level