Day 1 Introduction to Human Centred Design

• Understanding design as a problem solving approach
• The role of people in effective design
• Balancing creativity and practicality
• Common challenges in organisational design work

Day 2 Understanding Needs and Perspectives

• Identifying users and stakeholders
• Observing behaviours and experiences
• Gathering meaningful insights
• Defining needs clearly and objectively

Day 3 Defining the Problem

• Framing problems accurately
• Separating symptoms from root issues
• Setting clear design goals
• Aligning problem definitions with organisational priorities

Day 4 Idea Generation Techniques

• Encouraging creative thinking
• Exploring a wide range of ideas
• Building on ideas collaboratively
• Avoiding early judgement of solutions

Day 5 Evaluating and Selecting Ideas

• Assessing ideas against needs and constraints
• Balancing innovation with feasibility
• Prioritising ideas for development
• Gaining stakeholder input

Day 6 Developing Early Concepts

• Turning ideas into simple concepts
• Visualising solutions clearly
• Identifying strengths and weaknesses
• Preparing concepts for feedback

Day 7 Testing and Refinement

• Gathering feedback from users and stakeholders
• Identifying improvement opportunities
• Refining concepts based on input
• Managing changes effectively

Day 8 Collaboration and Team Dynamics

• Working effectively in cross functional teams
• Encouraging diverse perspectives
• Managing conflict constructively
• Maintaining momentum in design work

Day 9 Applying Design in the Organisation

• Integrating design thinking into daily work
• Supporting innovation within existing structures
• Aligning design initiatives with strategy
• Managing time and resources effectively

Day 10 Sustaining Design Led Innovation

• Embedding design practices into culture
• Supporting continuous improvement
• Measuring the impact of design solutions
• Preparing for future innovation challenges