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Emotional and Social Intelligence
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CPD StandardsInstant confirmationGlobal presenceEmotional and social intelligence are essential competencies for effective leadership, collaboration, and personal influence. This 5-day course is designed to help professionals develop the emotional awareness and social acumen necessary to navigate complex interpersonal dynamics, lead with empathy, and build strong, trust-based relationships in the workplace.
Participants will explore the core components of emotional intelligence (EI)—self-awareness, self-regulation, motivation, empathy, and social skills—and learn how to apply them in real-world leadership and team scenarios. The course also covers the role of social intelligence in influencing others, managing conflict, and creating psychologically safe environments where individuals and teams can thrive.
By enhancing their emotional and social intelligence, participants will be better equipped to lead with authenticity, inspire trust, and communicate with clarity—ultimately driving personal effectiveness and organisational success.
Course Objectives
By the end of this course, participants will be able to:
- Understand the principles of emotional and social intelligence.
- Recognise and regulate their own emotions in challenging situations.
- Improve empathy and strengthen interpersonal relationships.
- Communicate with greater clarity, sensitivity, and confidence.
- Apply emotional intelligence to lead, motivate, and manage teams.
- Create emotionally intelligent cultures that support collaboration and trust.
Who Should Attend?
- Managers and team leaders
- Human resources professionals
- Customer-facing professionals
- Coaches, mentors, and educators
- Anyone seeking to improve their interpersonal effectiveness.
Course Outline
- Defining emotional intelligence and its workplace relevance
- The five components of EI (Goleman Model)
- Self-assessment: discovering your emotional intelligence baseline.
- The science of emotion: triggers, responses, and regulation
- The link between EI, leadership, and performance
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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isabel@londontfe.com
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
