Managing Workplace Dynamics and Conflict

Overview
Course Outline
Scheduled Dates

Course Overview

The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees, and the productivity and success of any organisation.

Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members, conflict, toxic interactions, a tense atmosphere, blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement, burnout and loss of staff.

In contrast, healthy workplace dynamics - reflected in respect, trust, mutual support and acceptance of differences between co-workers - results in effective collaboration in teams, high productivity, psychological and emotional wellbeing, and higher staff loyalty and retention.

This is a highly interactive course, providing powerful models and processes, opportunities for reflection, role plays and case studies, to support you to practically apply your learning for maximum impact and lasting change in your organisation.

Objective:

Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivity, and the value and benefits of healthy workplace dynamics
Understand the most common disruptive relationship dynamics that create conflict in the workplace, how they play out and how to spot them
Use models such as The Drama Triangle, DISC Theory for conflict management and The Polyvagal Theory, to understand - and discover solutions to - dysfunctional dynamics, for more harmony and productivity in your team
Assess the dynamics currently playing out in your organisation and explore possible root causes and solutions, including a review of policies, procedures and management styles that could potentially contribute to conflict and disharmony
Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligence, and help to establish respect and trust between team members
Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation

By the end of this course, you will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerial, team leader or team member position.

Course Outline

Day 1:

Introduction to workplace relationship dynamics – understanding the impact
Common disruptive dynamics causing disharmony and conflict, including The Drama Triangle and its roles of Persecutor, Victim and Rescuer and Lencioni’s Five Dysfunctions of a Team
How to identify unhealthy dynamics in your team and organisation

Day 2:

Personal reflection and conducting an assessment of your organisation’s workplace dynamics
Exploring root causes and solutions
Example case study

Day 3:

Understanding team dynamics using the GRIP Model for effective teamwork and Tuckman’s Stages of Group Development
How to promote respect, trust, belonging and collaboration in teams
Case study

Day 4:

Introduction to conflict management models such as the Thomas-Kilmann Conflict Mode Model and DISC Model
Using emotional intelligence and communication skills for effectively dealing with conflict and difficult dynamics
Understanding stress and addressing uncollaborative behaviour through a nervous system lens using The Polyvagal Theory
Role play practice

Day 5:

Establishing a psychologically safe and mutually supportive workplace environment
Leading by example and having ongoing positive influence in the dynamics of your team and organisation
Final reflection of your insights and recap of learning, to create an effective and practical action plan for maximum benefit for your team and organisation

Schedule & Fees

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Human Resources and Talent Development

London

$4,900

Duration: 20 CPD hours (5Days)

date: 27 - 31 May 2024

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Human Resources and Talent Development

London

$4,900

Duration: 20 CPD hours (5Days)

date: 26 - 30 Aug 2024

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Human Resources and Talent Development

London

$4,900

Duration: 20 CPD hours (5Days)

date: 25 - 29 Nov 2024

Human Resources and Talent Development

Managing Workplace Dynamics and Conflict

Duration:5 Days (20 CPD hours)

date:27 - 31 May 2024

London

$4,900

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