Managing Workplace Dynamics and Conflict in New York

The dynamics of a workplace - the way people interact in their relationships with coworkers - has a highly significant impact on both the wellbeing of employees, and the productivity and success of any organisation.

Unaddressed unhealthy workplace dynamics - such as lack of trust and respect between team members, conflict, toxic interactions, a tense atmosphere, blame culture and real or perceived unfairness - can lead to widespread employee dissatisfaction and disengagement, burnout and loss of staff.

In contrast, healthy workplace dynamics - reflected in respect, trust, mutual support and acceptance of differences between co-workers - results in effective collaboration in teams, high productivity, psychological and emotional wellbeing, and higher staff loyalty and retention.

This is a highly interactive course, providing powerful models and processes, opportunities for reflection, role plays and case studies, to support you to practically apply your learning for maximum impact and lasting change in your organisation.

• Comprehend the detrimental impact of unhealthy workplace dynamics and conflict on staff wellbeing and team productivity, and the value and benefits of healthy workplace dynamics
• Understand the most common disruptive relationship dynamics that create conflict in the workplace, how they play out and how to spot them
• Use models such as The Drama Triangle, DISC Theory for conflict management and The Polyvagal Theory, to understand - and discover solutions to - dysfunctional dynamics, for more harmony and productivity in your team
• Assess the dynamics currently playing out in your organisation and explore possible root causes and solutions, including a review of policies, procedures and management styles that could potentially contribute to conflict and disharmony
• Effectively deal with conflict and successfully manage difficult dynamics with skill and emotional intelligence, and help to establish respect and trust between team members
• Lead by example to promote a psychologically safe environment and positively influence the dynamics and culture of your organisation

By the end of this course, you will be able to effectively manage difficult workplace dynamics and take leadership in promoting healthy dynamics that result in wellbeing and productivity in your team and organisation - whether you are in a managerial, team leader or team member position.