Day 1: Introduction to Technical Systems and IT Fundamentals

• Understand what technical systems are and why they matter
• Explore the main types of systems used in modern organisations
• Identify basic IT components: hardware, software, and peripherals
• Learn about operating systems and their functions
• Understand the difference between enterprise and personal systems

Day 2: Networks, Connectivity, and Cloud Computing

• Learn the basics of how computer networks operate
• Understand key terms: IP addresses, servers, routers, and firewalls
• Explore the role of the internet and intranets in organisations
• Get introduced to cloud computing and common cloud services
• Understand the benefits and risks of cloud-based systems

Day 3: Data, Databases, and Information Management

• Understand the role of data in technical systems
• Learn how databases store, retrieve, and organise information
• Explore common database types (e.g. relational, cloud-based)
• Understand basic data security and access controls
• Discuss how businesses use data to support decision-making

Day 4: Cybersecurity and System Protection

• Understand common digital threats (e.g. malware, phishing, hacking)
• Learn the importance of passwords, encryption, and firewalls
• Explore how organisations secure networks and data
• Review cybersecurity best practices for end users
• Understand your role in protecting technical systems

Day 5: Working with Technical Teams and Supporting Systems

• Learn how to communicate effectively with IT professionals
• Understand the basics of troubleshooting common issues
• Explore service desk processes and escalation protocols
• Recognise the importance of system updates and maintenance
• Build a personal action plan to apply your technical knowledge at work