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Customer Experience Excellence

• 12 - 16 Dec 2022
• Amsterdam

Duration:5 Days (20 Hours)

How your customers experience your company is critical to your brand.  Poor customer experiences can have catastrophic...

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Customer Service and Revenue Generation

• 17 - 21 Apr 2023
• Amsterdam

Duration:5 Days (20 Hours)

Customer service is a key differentiator in a context where companies are offering comparable products and services within increasingly...

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Customer Service Coaching

• 05 - 09 Dec 2022
• Amsterdam

Duration:5 Days (20 Hours)

Good customer service is a cornerstone of every successful business.  Are your employees already providing excellent customer...

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Customer Service Essentials

• 12 - 16 Dec 2022
• Amsterdam

Duration:5 Days (20 Hours)

Customer Service is an important part of developing and maintaining client relationships, key to continuing revenue. For...

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Manage your Customer Service

• 12 - 16 Dec 2022
• Frankfurt

Duration:5 Days (20 Hours)

This course is designed to develop the skills of customer service managers, supervisors and team leaders in...

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Resolving Problems and Complaints

• 14 - 18 Aug 2023
• Malaga

Duration:5 Days (20 Hours)

Customer complaints are not always a sign that something is wrong.  They can often provide insight into...

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Service skills for Cabin Crew

• 11 - 15 Dec 2022
• London

Duration:5 Days (20 Hours)

This course will equip cabin crew with all the knowledge and skills they need to ensure that...

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