• 5 Days
• 20 hours

Delivering a valuable and differentiated experience for customers is essential to any organisation's strategy for growth and business survival....

• 5 Days
• 20 hours

Customer service is a key differentiator in a context where companies are offering  comparable products and services within increasingly restricted parameters...

• 5 Days
• 20 hours

Good customer service is a cornerstone of successful businesses. Every business leader wants their employees to deliver the best...

• 5 Days
• 20 hours

Customer Service is an important part of developing and maintaining client relationships, key to continuing revenue. For this reason,...

• 5 Days
• 20 hours

This course is designed to develop the skill of participants in creating, managing, and maintaining a customer-focused climate which...

• 5 Days
• 20 hours

A positive patient experience is related to better health outcomes and lower readmission rates.  Hospitals face operational issues every day that...

• 5 Days
• 20 hours

Customer complaints are not always a sign that something is wrong.  They can often provide insight into opportunities for...