Assertiveness Skills in Online
Next start 7 Dec 2026 · 2 dates in Online · 1 day · 6 CPD hours · from £650
Assertiveness Skills runs in Online on 2 dates, starting 7 Dec 2026. Build the confidence to express yourself assertively and handle aggressive or passive people without losing your ground. £650 per delegate in Online, exc VAT.
- 7 Dec 2026 next start
- 2 dates in Online
- 1 day in person
- 6 CPD hours
- £650 per delegate
Online dates & prices
About the course
Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?
If your answer to these is “yes”, then this course is for you. You will learn how to boost your confidence and express yourself assertively. Handling other people, whether they are aggressive or passive, is something we all need to do no matter what we do in our jobs and doing it well consistently requires a skill.This course helps you to master this skill. Your company will also greatly benefit from having staff that can ‘assert’ themselves. All opinions are heard and miscommunication is decreased.
This course contains many practical, step-by step guidelines on how to approach others and construct sentences to get maximum results. You will learn about the right attitudes, body language, styles of communication and psychology behind manners such as passive-aggressive behaviour. You will learn how to stay in control and project that feeling into others as well.
You will master assertive techniques through repetition and practical exercises, so when you leave the course you are ready to use your new skills straight away.
In this highly practical course delegates will learn:
- What is assertiveness?
- How does assertiveness differ from aggressive or passive behaviour
- How to construct your sentences to get your message across confidently
- How to appeal to emotions
- How to present your view systematically and assertively
- How to take advantage of body language to say and get what you want
- What is passive-aggressive behaviour and how to deal with it?
- How to present your request
- How to distinguish between different behaviours using non-verbal communications
- How to criticise and change someone’s behaviour
- How to use a number of advanced techniques to respond to someone when your request is not registered
- How to praise
- How to receive criticism
- How to use a step-by-step approach to give constructive feedback
- How to express your disagreement and stay friends
- How to say No
What you will learn
- Boost your confidence and express yourself assertively
- Handle other people consistently well, whether they are aggressive or passive
- Construct sentences that get maximum results when approaching others
- Break the pattern of replaying conversations you could have handled better
- Reduce miscommunication by making sure all opinions are heard
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Assertiveness Skills next run in Online?
The next Online start is 7 Dec 2026 (07 Dec 2026); 2 dates are scheduled in Online.
Where in Online is the course held?
At a central Online business venue; the address and joining instructions are confirmed on your booking.
How much does Assertiveness Skills cost in Online?
£650 per delegate, including tuition, materials and your CPD certificate (6 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Assertiveness Skills in Online for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Online or a venue of your choice.
Assertiveness Skills in other cities
Training a team in Online?
Register 3 delegates and pay for 2, or have Assertiveness Skills delivered in-house at your offices.