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Building and Using KPIs for Organisational Excellence
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CPD StandardsInstant confirmationGlobal presenceKey Performance Indicators (KPIs) are essential tools for measuring progress, guiding decision-making, and achieving strategic goals. This five-day course provides professionals with a practical framework for designing, implementing, and using KPIs that support organisational excellence and continuous improvement.
Participants will learn how to link KPIs to strategy, define meaningful metrics, communicate performance expectations, and build a culture of accountability. The course combines hands-on exercises and best practice models from public and private sector organisations.
Course Objectives
By the end of this course, participants will be able to:
- Understand the role of KPIs in organisational success and performance measurement
- Design KPIs that are aligned with strategic goals and operational needs
- Differentiate between input, output, outcome and impact indicators
- Establish KPI dashboards and reporting structures
- Monitor, analyse, and act on KPI data to drive improvements
- Promote KPI awareness and accountability across teams
Who Should Attend?
- Strategy and Performance Managers
- Department Heads and Team Leaders
- HR, Operations and Project Managers
- Public Sector Planners and Policy Officers
- Anyone responsible for organisational results or reporting
Course Outline
- What are KPIs and why they matter
- Principles of performance measurement
- The link between KPIs, strategy, and operational execution
- Characteristics of effective KPIs (SMART and CLEAR models)
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Register 3 delegates on the same course and pay for 2 — save £4,300 on this course.
Book this course
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Corporate buyer? You can request to pay by invoice at checkout.
Covered by the LTFE Guarantee — 100% satisfaction
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isabel@londontfe.com
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
