Managing Difficult Conversations and Workplace Conflict in Online
Next start 4 Jan 2027 · 2 dates in Online · 1 day · 7 CPD hours · from £650
Managing Difficult Conversations and Workplace Conflict runs in Online on 2 dates, starting 4 Jan 2027. Difficult conversations don't have to derail you — handle conflict with clarity, confidence and respect. £650 per delegate in Online, exc VAT.
- 4 Jan 2027 next start
- 2 dates in Online
- 1 day in person
- 7 CPD hours
- £650 per delegate
Online dates & prices
About the course
This course helps managers and professionals handle difficult conversations with confidence, clarity and professionalism. It focuses on workplace conflict, feedback, performance issues, misunderstandings and emotionally charged situations. Participants will learn how to prepare, communicate clearly, manage reactions and reach constructive outcomes while maintaining respect and professionalism.
What you will learn
By the end of this course, participants will be able to:
- Understand why difficult conversations are often avoided.
- Prepare effectively for sensitive or challenging discussions.
- Communicate concerns clearly and professionally.
- Manage emotional reactions and defensive responses.
- Use questioning and listening to reduce conflict.
- Agree practical next steps and follow-up actions.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Managing Difficult Conversations and Workplace Conflict next run in Online?
The next Online start is 4 Jan 2027 (04 Jan 2027); 2 dates are scheduled in Online.
Where in Online is the course held?
At a central Online business venue; the address and joining instructions are confirmed on your booking.
How much does Managing Difficult Conversations and Workplace Conflict cost in Online?
£650 per delegate, including tuition, materials and your CPD certificate (7 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Managing Difficult Conversations and Workplace Conflict in Online for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Online or a venue of your choice.
Managing Difficult Conversations and Workplace Conflict in other cities
Training a team in Online?
Register 3 delegates and pay for 2, or have Managing Difficult Conversations and Workplace Conflict delivered in-house at your offices.