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Increase Profits Through Cross Selling and Up Selling
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- Increase Profits Through Cross Selling and Up Selling
Overview
Course Outline
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The higher the value of products or services a customer buys from a company, the more likely they are to stay with that company. If you want to add value for your customers and build loyalty while improving sales, this is the course for you.
During the course delegates will learn how to quickly identify customer needs, gain commitment by focussing on benefits the customer values and how to deal effectively with objections. They will learn how to identify opportunities for cross-selling and upselling and how to add value for the customer while increasing sales for your company.
Delegates will leave the training with a new attitude towards selling and the skills to be successful in cross selling, upselling and overcoming resistance. The best part is that your customers will feel well served and not 'sold'.
By the end of this interactive training programme, you will be able to:
- Identify customer needs, both stated and unstated
- Gain customer commitment by focussing on benefits which the customer values
- Add value for both the customer and your organisation
- Deal effectively with customer resistance
Increase Profits Through Cross Selling and Up Selling
Questions? Speak to our friendly training advisor
John Bayson
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[email protected]
+447572888372
CPD Standards
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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