0
Accounting and FinanceBusiness AdministrationChemical EngineeringCommunications and Public Relations (PR)Compliance and LegalConstruction ManagementContract and Project ManagementCustomer Experience and Relationship ManagementData Management and Business IntelligenceDigital TransformationEnergy and SustainabilityHealth, Safety and EnvironmentHealthcare ManagementHospitality & TourismHuman Resources and Talent DevelopmentIndustrial Manufacturing and ProductionInnovation and Artificial Intelligence (AI)Leadership and ManagementOil and GasProcurement & Supply Chain ManagementPublic SectorQuality and ProductivityRetail and E-CommerceSales and MarketingSports Event Management and OperationsStrategy and Business PlanningSustainability and CSR
Increase Profits Through Cross Selling and Up Selling
- Home
- Course
- Sales and Marketing
- Increase Profits Through Cross Selling and Up Selling
CPD StandardsInstant confirmationGlobal presenceThe higher the value of products or services a customer buys from a company, the more likely they are to stay with that company. If you want to add value for your customers and build loyalty while improving sales, this is the course for you.
During the course delegates will learn how to quickly identify customer needs, gain commitment by focussing on benefits the customer values and how to deal effectively with objections. They will learn how to identify opportunities for cross-selling and upselling and how to add value for the customer while increasing sales for your company.
Delegates will leave the training with a new attitude towards selling and the skills to be successful in cross selling, upselling and overcoming resistance. The best part is that your customers will feel well served and not 'sold'.
Course Objectives
By the end of this interactive training programme, you will be able to:
- Identify customer needs, both stated and unstated
- Gain customer commitment by focussing on benefits which the customer values
- Add value for both the customer and your organisation
- Deal effectively with customer resistance
Who Should Attend?
- Sales representatives
- Sales managers
- Retail sales and customer service staff
- Marketing agents
Course Outline
- Understanding how combining sales and service is the best way to serve customers.
- Bringing value to customers through cross-selling and upselling.
- Translating product or service features into benefits that match customer needs.
- Building customer loyalty through added value and effective selling techniques.
Want a copy of the outlines in your inbox?
Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
Book this course
Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
WhatsApp JohnDates, Venues & Prices
Select Month
Location
Training a team?
Register 3 delegates on the same course and pay for 2 — save £4,300 on this course.
Book this course
Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
WhatsApp JohnNot sure it's the right course? Ask John.Leave a message
Our Sales and Marketing training advisor — replies within an hour during working hours.
john@londontfe.com
+447572888372Run this course for your team
We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.
The LTFE Guarantee
Book with complete confidence — every course, every venue.
100% money-back guarantee
If the course doesn't meet the standard we promise, we refund it.
We never cancel a confirmed booking
Your dates are locked the moment your booking is confirmed.
Experienced industry trainers
Courses delivered by practitioners with real-world track records.
Round-the-clock support
We're available around the clock, before and during your course.
A dedicated point of contact
One named advisor from first enquiry to certificate.
What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
