Performance Measurement for Organisational Development(10 Days)

Day 1: Why Measure Performance

• Role of measurement in strategy execution
• Common pitfalls of measuring the wrong things
• Linking goals, indicators, and behaviour
• Characteristics of useful measures

Day 2: Turning Strategy into Measurable Results

• Clarifying outcomes vs. activities
• Translating objectives into indicators
• Aligning measures across departments
• Avoiding duplication and confusion

Day 3: Designing Effective Indicators

• Choosing indicators that matter
• Ensuring clarity, consistency, and fairness
• Setting realistic targets
• Documenting how each measure works

Day 4: Data Sources & Collection

• Identifying reliable data inputs
• Building simple collection methods
• Ensuring accuracy and timeliness
• Reducing manual effort where possible

Day 5: Visualizing and Reporting Results

• Selecting charts that tell a clear story
• Structuring dashboards for decision-making
• Distinguishing signal from noise
• Avoiding misleading presentations

Day 6: Interpreting Trends & Patterns

• Understanding variation over time
• Comparing results across teams or sites
• Recognizing early warning signs
• Asking the right diagnostic questions

Day 7: Using Indicators to Drive Improvement

• Connecting results to root-cause thinking
• Prioritizing improvement opportunities
• Building simple action plans
• Tracking the impact of changes

Day 8: People, Behaviour & Measurement

• Encouraging ownership without pressure
• Designing measures that motivate the right actions
• Communicating results constructively
• Handling resistance to transparency

Day 9: Governance & Sustainability

• Roles and responsibilities for performance review
• Setting review rhythms that add value
• Keeping measures relevant over time
• Managing indicator changes carefully

Day 10: Integrating Performance Measurement Across the Organization

• Aligning indicators with planning and budgeting
• Linking results to learning and development
• Building a continuous improvement mindset
• Crafting a roadmap for next steps