Advanced Concepts for Total Quality Management in Amsterdam

This course is designed to enhance the professional capabilities of office administrators, executive secretaries and personal assistants by developing the practical skills required to manage demanding administrative environments effectively. It covers the evolving responsibilities of administrative professionals, effective working relationships, time and stress management, communication, office organisation and professional written communication. Participants will develop techniques to improve productivity, manage priorities, handle interruptions and crises, communicate confidently, organise information efficiently and produce high-quality business documents. The course also introduces key supervisory skills, including delegation, coaching, motivation and performance appraisal, enabling participants to provide stronger support to managers, teams and the wider organisation.

By the end of this course, participants will be able to:

• Understand the key competencies and responsibilities of modern administrative professionals.
• Manage time, priorities, interruptions and workplace stress more effectively.
• Communicate confidently and handle requests, conflicts and meetings professionally.
• Improve desk, information and office technology management.
• Produce clear, accurate and professional business correspondence and meeting minutes.
• Apply effective delegation, coaching and staff supervision techniques.