Office Management and Executive Secretarial Skills

This five-day event is designed to increase the skills of Senior Support Personnel across a range of disciplines.  The program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organisational and time management competencies.

As can be seen from the course outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organisational and planning skills on an on going and linked basis as you would within your normal working environment. 

In attending this program, delegates will be able to:  

• Identify the critical components within the job role of the Office Manager/ Executive Assistant. 
• Understand what makes an effective executive secretary. 
• Learn better ways to think on their feet with powerful decision-making techniques. 
• Analyse and maximise the use of time and better manage their time. 
• Improve their communication skills and enhance team communication skills to a higher level. 
• Take responsibility and manage crises. 
• Achieve confidence through assertiveness. 
• Work under pressure to achieve objectives. 
• Successfully organise meetings.
• Build an approach that suits their style and workplace.
• Develop techniques for using your initiative and 'Thinking Outside the Box'.
• Manage difficult people and situations.
• Appreciate the skills and competencies required to fulfil their job role effectively. 
• See the benefit of proactively integrating such competencies to support Managers within an organisation. 
• Identify and practice approaches that will benefit them in managing the tensions and demands of their work in such a position. 
• Be exposed to and practice techniques in competencies essential to the Office Manager / Executive Support role.

Who Should Attend?