Mastering Problem Resolution and Complaint Management in Milan
Next start 23 Aug 2027 · 1 date in Milan · 10 days · 40 CPD hours · from £8,600
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Mastering Problem Resolution and Complaint Management runs in Milan on 1 date, starting 23 Aug 2027. Ten days to master complaint handling — communication, problem-solving and resolution processes that keep customers. £8,600 per delegate in Milan, exc VAT.
- 23 Aug 2027 next start
- 1 date in Milan
- 10 days in person
- 40 CPD hours
- £8,600 per delegate
Milan dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 23 Aug - 03 Sep 2027 | Milan | 10 days | £8,600 | Register |
About the course
This 10-day comprehensive course focuses on teaching participants the strategies and skills necessary to effectively handle problems and manage complaints in a professional manner. The course will cover a variety of topics, including understanding the nature of complaints, effective communication techniques, problem-solving strategies, developing a complaint resolution process, and maintaining customer relationships.
What you will learn
By the end of this course, participants will be able to:
- Understand the nature and types of complaints.
- Apply effective communication techniques for handling complaints.
- Utilise problem-solving strategies to address complaints.
- Develop and implement a complaint resolution process.
- Understand how to maintain and repair customer relationships post-complaint.
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Mastering Problem Resolution and Complaint Management next run in Milan?
The next Milan start is 23 Aug 2027 (23 Aug - 03 Sep 2027); 1 date is scheduled in Milan.
Where in Milan is the course held?
At a central Milan business venue; the address and joining instructions are confirmed on your booking.
How much does Mastering Problem Resolution and Complaint Management cost in Milan?
£8,600 per delegate, including tuition, materials and your CPD certificate (40 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Mastering Problem Resolution and Complaint Management in Milan for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Milan or a venue of your choice.
Mastering Problem Resolution and Complaint Management in other cities
Training a team in Milan?
Register 3 delegates and pay for 2, or have Mastering Problem Resolution and Complaint Management delivered in-house at your offices.